Caring for your new Mattress
- Having been protected by plastic you may find your new mattress has a slight odour. This will disappear as soon as the mattress is removed from the plastic cover and aired.
- You may find your new mattress a little too firm initially. This is normal since your old mattress had most likely lost the support qualities which you are now experiencing from your new mattress.
- If you have not purchased a matching Cloud Nine base, ensure that the base you are using is a slatted base and in a good condition otherwise your warranty cannot be honoured if you fail to comply in this regard.
- Body impressions indicate the comfort level is conforming to your body's individual contours. It is not a structural defect, but a normal occurance in the performance of the mattress. Body impressions are most noticeable in the morning as the surface has been depressed for hours. To equalise these impressions turn the mattress as illustrated.
- Keep your bedding clean. We recommend a mattress protector or underblanket if children use the bed.
- Cloud Nine reserves the right to refuse service when the product is found to be in an unsanitary condition or when product failure is due to causes other than defective workmanship or material.
The Cloud Nine Turning SequenceProper care can extend the life of a mattress. Be sure turn your mattress over, end-to-end and side-to-side every two weeks for the first six months. After this period, turn it every month.
|1st Month - Label face up at foot|
2nd Month - Label face down at foot
3rd Month - Label face up at head
4th Month - Label face down at head