Cloud Nine / Rest Assured
End of Range SALE NOW ON!
Cloud Nine / Rest Assured - Clearance Sale!
Brackenfell Midrand
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Error Dear Customers: Due to the upcoming factory shutdowns over the year end holiday period, it is necessary to take factory production lead times into account to ensure timeous delivery of orders before the end of the year. Please contact us to check stock availability or the possibility of products with lead times being completed in time for delivery before year end. We will be closed for the holidays from the 22nd December until 9th January. Thank you.
Returns Policy
Requests to return goods are handled in the following manner.
  1. Requests to return goods have to be received within 7 days of having taken delivery.
  2. Returns are handled on a case by case basis and are subject to pre-approval.
  3. The items must be unused and returned in their original packaging.
  4. The items must be in their original condition.
  5. Items cannot be returned that have been made on order. (non stock items)
  6. Items that required specific fabrics, custom design or where a colour choice was involved cannot be returned.
  7. Where items have been correctly supplied, full transport costs (round trip - outgoing and incoming) will be deducted from any refund as it may occur.
  8. The full transport cost which could have cost more than what you paid or what was advertised, will be recovered. (In some instances we might have subsidized or discounted original shipping costs). The full transport costs as incurred will be deducted from your refund.
  9. A 15% re-stocking charge on the value of the goods may be levied.
  10. For hygienic purposes pillows and mattress protectors cannot be exchanged or returned unless un-opened.
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"Tip: One way to test if you need a new pillow :Fold your pillow in half and if it won’t bounce back , get rid of it. If it springs back to life when folded over, it’s still good."
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