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Error Dear Customers: Due to the upcoming holidays and factory shutdowns we will be closed from the 21st December 2017 until 11th January 2018.
Please contact us to check stock availability or the possibility of products with lead times being completed in time for delivery before year end. Thank you

Beds Direct Comfort Guarantee

Beds Direct 21 sleep comfort exchange

The Beds Direct "21 Night Comfort Exchange" is offered as an additional service to our Customers to underline our commitment to providing a great night's sleep. The "Comfort Exchange" allows for the replacement of a mattress within 21 nights, if the Buyer finds their original purchase to be of the wrong comfort level for them.

The Comfort Exchange operates in the following way:

  • Valid within our Standard Delivery Areas only for Cape Town, Johannesburg, Pretoria.
  • You must have slept on the mattress for a minimum of 7 nights, from date of delivery. This to allow your body to become accustomed to the new mattress.
  • The mattress must be in good condition (i.e. not marked, damaged or soiled in any way). We require that you purchase a mattress protector on the same order as your mattress.
  • Please keep the original packaging, documentation, warranty cards etc for the duration of the exchange period.
  • If you decide that your choice of mattress is uncomfortable, you are able to re-select an alternative mattress of the same size. We are unable to make any refund where the new mattress is less expensive than the original mattress purchased. Any price difference cannot be made up with a second bed or associated products.
  • Re-delivery charges (minimum of R350) will apply. Comfort Exchanges are limited to one exchange per product ordered.
  • The Comfort Guarantee does not cover thickness, width or colour of the new mattress.
  • The Comfort Guarantee does not apply to the base, clearance items, ex-display stock, pillows, mattress protectors, sleeper couches, furniture or mattresses that have been made up on special order, i.e., such as special sizes.

  • This agreement is designed to ensure that you, our customer, allow yourself enough time to adjust to your new mattress. In short, it asks you, our customer, to make a thoughtful decision and share the responsibility.
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"If it is taking you longer than 10-15 minutes to fall asleep, you may need a better mattress. Studies suggest that most people should be able to easily fall asleep in this time frame, if they are comfortable."
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