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Store Reviews

 

Very good

4.72 / 5.00

Store Reviews

Reviews from customers for customers
Please review and rate your shopping experience. Your comments tell us what we are doing right or where we should improve. We value your feedback. Thank you!

Reviews total

Overview all ratings
Overall rating : 2026
Average note : Very good
Overall Average : 4.72

Detail ratings

What Rating Exactly Number
Product
 
4.65 (2026)
Shipping
 
4.80 (2026)
Service
 
4.84 (2026)
Website or Store
 
4.62 (2026)

The ratings above are an aggregate taken from all reviews received.

Your rating

Store Reviews by our customers

Your rating

Your rating

All comments / ratings

Comment

One foot on the bed was broken (the plastic cup part) I have not had time to do anything about it.
Admin comment
Hi Wayne, Thanks for letting us know - We'll arrange to get you a replacement foot to you asap.

 

Author: Wayne B.

Review date 19.06.2018

Comment

No comment available

 

Author: Deirdre B.

Review date 19.06.2018

Comment

Thanks for a vrry efficient service.

 

Author: Eman N.

Review date 19.06.2018

Comment

I was just disappointed with transit time cause the bed was not delivered as promised, And that have inconvenienced us.

 

Author: Pheagane M.

Review date 19.06.2018

Comment

Wonderful Service from A to Z

 

Author: Susan M.

Review date 19.06.2018

Comment

I was very impressed, less than 18 hours from placing the order, I received a call, delivery was within 24 hours or order. Will definitely use your services in the future

 

Author: Dawn R.

Review date 18.06.2018

Comment

I was blown off by the service i received

 

Author: Awelani N.

Review date 15.06.2018

Comment

No comment available

 

Author: Wikus P.

Review date 14.06.2018

Comment

No comment available

 

Author: Kareema M.

Review date 14.06.2018

Comment

No comment available

 

Author: Anne S.

Review date 14.06.2018

Comment

Sales person was very knowledgeable about the products and very helpful and friendly.

 

Author: Albert N.

Review date 13.06.2018

Comment

Thank you for a very professional service I will recommend your store to all people.

 

Author: Danie d.

Review date 13.06.2018

Comment

No comment available

 

Author: Marianne d.

Review date 12.06.2018

Comment

Thanks for the good service.

 

Author: Lucretia W.

Review date 12.06.2018

Comment

No comment available

 

Author: John S.

Review date 12.06.2018

Comment

Overall great experience. Thanks.

 

Author: Guest

Review date 12.06.2018

Comment

No comment available

 

Author: Heidi S.

Review date 12.06.2018

Comment

not happy with the fabric on the base
I specified that i wanted a grey base as in the picture ....I get a grey base with swirly pig tails on it ......awful ....
Admin comment
Hi Micky,_br /_ _br /_ Thanks for your feedback._br /_ Apologies about this, we'll contact you immediately and arrange for the base to be swapped._br /_ _br /_ Kind regards_br /_ Warren

 

Author: Micky h.

Review date 12.06.2018

Comment

Great products and service. I won't shop elsewhere again

 

Author: Dewald C.

Review date 12.06.2018

Comment

Thank you for your prompt and efficient service

 

Author: Maxie V.

Review date 12.06.2018

Comment

Absolutely friendly, efficient and my new go to recommendation from now on.

 

Author: Sannet O.

Review date 12.06.2018

Comment

No comment available

 

Author: Philip H.

Review date 12.06.2018

Comment

What an amazing experience.
Keep it up. Will recommend family and friends to you.

 

Author: Nadia U.

Review date 12.06.2018

Comment

No comment available

 

Author: Christopher C.

Review date 10.06.2018

Comment

No comment available

 

Author: Stuart P.

Review date 08.06.2018

Comment

No comment available

 

Author: Amor P.

Review date 08.06.2018

Comment

Nice furniture, cant comment on durability as yet.

 

Author: Busi N.

Review date 07.06.2018

Comment

No comment available

 

Author: Katelyn G.

Review date 07.06.2018

Comment

Thank you for a quick and efficient method of making contact with me and also the time it has taken for delivery.

I am very impressed with how Beds Direct, handled the entire sale and delivery of the mattress.
Will definitely recommend the company

 

Author: Sharon B.

Review date 05.06.2018

Comment

The service we received from Terence at the Midrand store was exceptional

 

Author: Paul B.

Review date 05.06.2018

Comment

No comment available

 

Author: Simone J.

Review date 05.06.2018

Comment

Everything was just brilliant - the price, the quick response by email to my query, willingness to delay delivery on my request (and actually delivering on the requested day), the actual delivery - everything. Thank you!

 

Author: Charmaine v.

Review date 05.06.2018

Comment

No comment available

 

Author: Liz-Ann S.

Review date 05.06.2018

Comment

No comment available

 

Author: Dore S.

Review date 05.06.2018

Comment

No comment available

 

Author: Sheraaz O.

Review date 05.06.2018

Comment

Excellent service, thank you !

 

Author: Marlene d.

Review date 05.06.2018

Comment

Fantastic value!

 

Author: Duane F.

Review date 05.06.2018

Comment

No comment available

 

Author: Rob H.

Review date 01.06.2018

Comment

No comment available

 

Author: Megan B.

Review date 01.06.2018

Comment

very satisfied

 

Author: premlata n.

Review date 01.06.2018

Comment

No comment available

 

Author: Jacques v.

Review date 31.05.2018

Comment

No comment available

 

Author: Rina B.

Review date 31.05.2018

Comment

Fast service thank you.

 

Author: Janine T.

Review date 30.05.2018

Comment

Excellent service and super fast delivery.

 

Author: Trevor P.

Review date 30.05.2018

Comment

Will never use 'dial-a-bed' again! Excellent 5* service by Bethuel.

 

Author: Catinka S.

Review date 30.05.2018

Comment

I already planned my next set of furniture at Beds Direct. Best service I had in a long time, no fuss and friendly customer service. The quality wasn't what I expected absolutely stunning and I am impressed in the workmanship. Thank all of you.

 

Author: Zonika v.

Review date 29.05.2018

Comment

Excellent will shop with you again

 

Author: Karel d.

Review date 29.05.2018

Comment

No comment available

 

Author: Pieter S.

Review date 29.05.2018

Comment

Lovely shopping experience!!

 

Author: Jacqueline G.

Review date 29.05.2018

Comment

Second time using Beds Direct and both times been SO happy!

 

Author: Wendy D.

Review date 25.05.2018

Comment

No comment available

 

Author: Dominique D.

Review date 25.05.2018

Comment

No comment available

 

Author: Yusuf C.

Review date 25.05.2018

Comment

No comment available

 

Author: Jeff W.

Review date 25.05.2018

Comment

Great shopping experience!

 

Author: GW M.

Review date 24.05.2018

Comment

No comment available

 

Author: S.Lourens L.

Review date 24.05.2018

Comment

Excellent service. Already refer them to my friends and work colleques. Best prices for beds in WC!!. Kept they promise and deliver. Only small hiccup. Delivery guy not assembling bed for you. But must say also Thank you to him to eventually agreed althougt not part of his job. Otherwise perfect service.

 

Author: Freddie M.

Review date 24.05.2018

Comment

Excellent, world class service

 

Author: Tracey M.

Review date 24.05.2018

Comment

Thank you so much, best service, will recommend any time!!

 

Author: Rentia G.

Review date 24.05.2018

Comment

Excellent service and advice all round

 

Author: paul c.

Review date 22.05.2018

Comment

I was completely amazed at the quick service I received. I really thought I will have to wait a few days for my bed and cushion to arrive, just to get a call a while later saying they are delivering my bed that afternoon.

Really professional service and the bed is amazing!!!

 

Author: Jessica S.

Review date 22.05.2018

Comment

Great service and communication, will definitely buy from you again, Thanks

 

Author: Tania I.

Review date 22.05.2018

Comment

No comment available

 

Author: THEO W.

Review date 22.05.2018

Comment

Only reason for not all 5 stars is that it took a few weeks to make/deliver it...quite a long time to wait was a bit disappointed (didn’t know until bought it)

 

Author: Tanya B.

Review date 18.05.2018

Comment

Bed was delivered 4 hours after purchase online.
Of course it was Kyalami but still great.

 

Author: John J.

Review date 18.05.2018

Comment

No comment available

 

Author: Marylee X.

Review date 18.05.2018

Comment

Thank you for your service.
Communication throughout the process was excellent.
Will recommend to other customers

 

Author: Louis v.

Review date 18.05.2018

Comment

This was my first time of buying anything on line. It has been a great experience. Everything worked out very well. The service has been exceptional.



 

Author: ANN PATRICIA B.

Review date 17.05.2018

Comment

No comment available

 

Author: Edmund B.

Review date 17.05.2018

Comment

No comment available

 

Author: Dale T.

Review date 16.05.2018

Comment

I was very impressed with the service. No problems immediate delivery!

 

Author: ELNA R.

Review date 16.05.2018

Comment

good service and prompt delivery.

 

Author: diane k.

Review date 15.05.2018

Comment

Absolutely suburb in every respect. Thank you for making our product purchase and delivery experience an absolute pleasure! This what retailing should be all about and the model example to all retailers

 

Author: Arauna S.

Review date 15.05.2018

Comment

Very happy

 

Author: Sharryn V.

Review date 15.05.2018

Comment

No comment available

 

Author: Donald B.

Review date 15.05.2018

Comment

I just want to commend you on your excellent service, delivery and communication. I have never heard such friendliness in such a long time. Well done to you and the people that I dealt with. Thank you again

 

Author: carl d.

Review date 15.05.2018

Comment

Really very very impressed.

Everything was done just as it was supposed to.

I really truly have nothing to complain about even if I have to nit pick.



 

Author: Nigel M.

Review date 15.05.2018

Comment

Your customer service experience is fantastic. Keep it up.

Thank you

 

Author: Lindy L.

Review date 15.05.2018

Comment

No comment available

 

Author: Lance C.

Review date 13.05.2018

Comment

My order arrived the next day. Exceptionally prompt service!

 

Author: Ursula L.

Review date 12.05.2018

Comment

No comment available

 

Author: Arthur H.

Review date 10.05.2018

Comment

Excellent service and product. Very happy

 

Author: Mahomed O.

Review date 10.05.2018

Comment

I'm so happy, I genuinely would recommend buying from this store. Delivery was the next day literally. :) I was really impressed

 

Author: Masego S.

Review date 10.05.2018

Comment

Good day Beds Direct
You are the best
Order was delivered by Niresh and was well received, within a day of placing the order. Fantastic!!!
This is absolutely what I expect and the only way to do business.
Much appreciated to all at “orders”, involved in co-ordinating this purchase.
The bed is fit for a king. In fact, I am king of my cast

 

Author: Sid d.

Review date 09.05.2018

Comment

Keep up excellent service

 

Author: Dr S.C N.

Review date 09.05.2018

Comment

No comment available

 

Author: Louis F.

Review date 09.05.2018

Comment

Well done! Exceptional service!

 

Author: Alan C.

Review date 09.05.2018

Comment

Good Service

 

Author: Carol M.

Review date 08.05.2018

Comment

No comment available

 

Author: Liezel R.

Review date 08.05.2018

Comment

No comment available

 

Author: Michelle V.

Review date 08.05.2018

Comment

Excellent. Would highly recommend :)
Thank you
Regards

 

Author: Nina d.

Review date 08.05.2018

Comment

No comment available

 

Author: Hannes M.

Review date 08.05.2018

Comment

Excellent service, quick delivery.. fantastic bed!!

 

Author: Carisa H.

Review date 08.05.2018

Comment

No comment available

 

Author: Guest

Review date 03.05.2018

Comment

Very helpful.
Excellent service.

 

Author: Steve W.

Review date 03.05.2018

Comment

Very prompt response and friendly service. I was impressed at how quickly the bed got delivered.

Thank you. I will definitely be shopping with you soon!

 

Author: Mmaphuti M.

Review date 03.05.2018

Comment

No comment available

 

Author: Wilma M.

Review date 03.05.2018

Comment

No comment available

 

Author: TEBOGO M.

Review date 03.05.2018

Comment

No comment available

 

Author: Jacques B.

Review date 02.05.2018

Comment

Salesman was professional and gave good advice both over the phone and in-store.

 

Author: RIDWAN B.

Review date 02.05.2018

Comment

Thank you, great service

 

Author: Hannes S.

Review date 01.05.2018

Comment

No comment available

 

Author: Ivan L.

Review date 01.05.2018

Comment

I couldn’t believe how quick the delivery was. Truly excellent service and very efficient delivery people. Thank you.

 

Author: Karen M.

Review date 28.04.2018

Comment

No comment available

 

Author: Natalie B.

Review date 26.04.2018

Comment

No comment available

 

Author: Mr ML C.

Review date 24.04.2018

Comment

All issue was that they did not put the bedfeet in and we struggled to keep one off them in place...

A BIG BIG BIG THANKS too Terrance!!!!

His service was awesome!!!

If he is not a manager...you are waisting his potential to please a customer with absolute excellent service and he WILL benefit the company by far!! He came back within 3 min

 

Author: Anulka M.

Review date 24.04.2018

Comment

Used EFT option very surprised at the fast service.

 

Author: John V.

Review date 24.04.2018

Comment

No comment available

 

Author: Reinette R.

Review date 24.04.2018

Comment

Firsthand service and very happy with our beds. Thank you.

 

Author: Jannie V.

Review date 24.04.2018

Comment

No comment available

 

Author: Mariana F.

Review date 24.04.2018

Comment

No comment available

 

Author: Angela S.

Review date 24.04.2018

Comment

No comment available

 

Author: Jason W.

Review date 24.04.2018

Comment

No comment available

 

Author: Zaheer Ahmed G.

Review date 24.04.2018

Comment

Will certainly recommend Beds Direct. The shopping experience was excellent and the service kind and professional.
When I started my search for a new mattress I was bewildered by the huge number of suppliers. It is always important for me to find the best value for money. Beds Direct delivered in this and all other respects

 

Author: Dirk D.

Review date 20.04.2018

Comment

VERY GOOD SERVICE - WILL DEFINITELY ORDER FROM YOU AGAIN

 

Author: Heidi B.

Review date 19.04.2018

Comment

No comment available

 

Author: Linsen L.

Review date 18.04.2018

Comment

No comment available

 

Author: Nirusha R.

Review date 18.04.2018

Comment

No comment available

 

Author: Lesedi M.

Review date 17.04.2018

Comment

No comment available

 

Author: Natasha R.

Review date 17.04.2018

Comment

I would rate you 15 out of 10. Superb web site that works! Amazing delivery time....you put us in the first world and competitive pricing on good products. Well done!

 

Author: Silvia B.

Review date 17.04.2018

Comment

I am very Satisfied with the Bed and their service.. Quick delivery with in 30 minutes.. Understand my requirement and suggested bed.. which helps to sleep well with memory foam bed

 

Author: RAMA DURGA PRASAD K.

Review date 17.04.2018

Comment

No comment available

 

Author: NATANO L.

Review date 17.04.2018

Comment

Great service and delivery time!

 

Author: Jonathan D.

Review date 17.04.2018

Comment

It was a very pleasant working with beds direct staff

 

Author: Yolandi B.

Review date 17.04.2018

Comment

Good service and it was quick delivery after I have complained on the website...how long would my order remain on processing if I didn't inquire about that,but I think if it wasn't for the delay. Everything would be on 5,stars,I am happy also on how my enquiry was handled,fast and effective

 

Author: Penelope D.

Review date 17.04.2018

Comment

Uitstekende diens!
Sal jul aanbeveel vir almal wat ek ken.

 

Author: Alicia D.

Review date 17.04.2018

Comment

I love the bed had neck problems with my previous mattress but a few days on the baby and I'm good. I would have loved better communication from you on the progress of my order. there was extended silence next thing you are delivering which was jarring. Otherwise all is well.

 

Author: Tebogo T.

Review date 17.04.2018

Comment

Was extremely fast, placed the order and had the bed in the house 4 hours later

 

Author: Flippie d.

Review date 17.04.2018

Comment

Excellent service, good communication.

 

Author: Lawrence T.

Review date 17.04.2018

Comment

No comment available

 

Author: Berenike S.

Review date 13.04.2018

Comment

No comment available

 

Author: Tanja S.

Review date 12.04.2018

Comment

Excellent service, thank you so much! ????

 

Author: Joane M.

Review date 12.04.2018

Comment

I rate Product low for the following reason:-
After only 3 nights it already has indentation, I will monitor this and will give feedback shortly, as the mattress I bought was a FIRM mattress and for it to have indentations after only a few days concern me highly

 

Author: George C.

Review date 12.04.2018

Comment

My total experience in purchasing my mattress was hassle free, efficient and most impressive... The staff and customer service was the best that I've experienced in an extremely long time.
Thank you!!



 

Author: Maria D.

Review date 11.04.2018

Comment

No comment available

 

Author: Heindrich W.

Review date 11.04.2018

Comment

No comment available

 

Author: Sandra Z.

Review date 11.04.2018

Comment

Service was professional. My mattress was delivered ahead of schedule

 

Author: Kurt S.

Review date 11.04.2018

Comment

Great price, excellent delivery time. Will recommend to anyone

 

Author: Pierre L.

Review date 10.04.2018

Comment

What a pleasure to do deal with a company that knows exactly what excellent service delivery means! I couldn't fault Beds Direct on a single aspect. I will not hesitate to do business with you again. Thank you, Warren, for a delightful shopping experience!

 

Author: Riaan C.

Review date 10.04.2018

Comment

Could not believe that my bed was delivered the next day. The guys who delivered the bed were super efficient and friendly! Well done!!!

 

Author: David D.

Review date 10.04.2018

Comment

No comment available

 

Author: Candice v.

Review date 10.04.2018

Comment

No comment available

 

Author: Rachel d.

Review date 07.04.2018

Comment

No comment available

 

Author: Danielle K.

Review date 07.04.2018

Comment

No comment available

 

Author: sinah m.

Review date 06.04.2018

Comment

Excellent service, very professional.
Continuous contact via email and phone on the status of my order, delivery was exceptionally quick, and delivery guys were great.
I will certainly be ordering from Beds Direst again.

 

Author: Natasha

Review date 05.04.2018

Comment

good product at a good price and very good service

 

Author: Elaine K.

Review date 04.04.2018

Comment

My wife and I thank you for your quick service in handling our order for the mattress. We sleep very comfortably.
Thank you once again.

 

Author: Alan W.

Review date 03.04.2018

Comment

No comment available

 

Author: Fred V.

Review date 03.04.2018

Comment

Ordered and paid for a bed on friday to be delivered saturday.

Didn't get the bed on saturday.

Get told "We were closed" (Not clear on website!);

Get told I will get a call today, item will get delivered today and difference of delivery cost will be recieved; still no further communication, no matress!!!!

 

Author: Pierre

Review date 03.04.2018

Comment

No comment available

 

Author: Joe T.

Review date 03.04.2018

Comment

Delivery time was fantastic. People I dealt with were very friendly. The website was most user friendly one I looked at.

 

Author: Kerryn N.

Review date 03.04.2018

Comment

No comment available

 

Author: Nicole S.

Review date 03.04.2018

Comment

I m delighted about how everything went from instore purchase of 3 mattresses (ordering the XL mattress in the process)- how the staff kept in touch and ensuring my Delivery was done before the expected date. Keep up the great service.

 

Author: Motlabasego C.

Review date 03.04.2018

Comment

Pain - free experience. Thank you!

 

Author: Anne V.

Review date 30.03.2018

Comment

it was a seamless process

 

Author: Gaynor M.

Review date 30.03.2018

Comment

No comment available

 

Author: Sinethemba M.

Review date 30.03.2018

Comment

I was pleasantly suprised by how quick it all was. I ordered on wednesday and thursday they called me for delivery. All the while communicating each and every step.

Still enjoying the new bed. Its an adjustment though because its higher than my previous bed. Lol

GREAT SERVICE. KEEP IT UP

 

Author: Phumla M.

Review date 29.03.2018

Comment

No comment available

 

Author: Anodha S.

Review date 29.03.2018

Comment

The most helpful, friendly sales person I have ever come across. Overall I am happy with all the service received, delivery was prompt....price, well a bit steep and lets see how the beds last and wear. Thank you, Angie

 

Author: Angie N.

Review date 29.03.2018

Comment

No comment available

 

Author: Mbali M.

Review date 29.03.2018

Comment

No comment available

 

Author: Mrs Wardah K.

Review date 28.03.2018

Comment

Thanks for everything!

 

Author: Lee-Ann P.

Review date 27.03.2018

Comment

I could not complete the purchase online, I had to eventually drive to the branch to pay. I tried different bank cards, called the banks and they confirmed that the cards were 3DSecure and I was able to pay on other sites!

 

Author: Sindiswa M.

Review date 27.03.2018

Comment

No comment available

 

Author: Rene L.

Review date 27.03.2018

Comment

No comment available

 

Author: Leandra N.

Review date 26.03.2018

Comment

Service was great nice bed enjoying it.

 

Author: Kingsley J.

Review date 23.03.2018

Comment

No comment available

 

Author: varsha r.

Review date 23.03.2018

Comment

No comment available

 

Author: Craig P.

Review date 23.03.2018

Comment

Super Super Excellent Service!!!

 

Author: Anel G.

Review date 23.03.2018

Comment

Awesome shopping experience and quality products overall!

 

Author: Rodrigue G.

Review date 22.03.2018

Comment

No comment available

 

Author: Sheryl B.

Review date 21.03.2018

Comment

No comment available

 

Author: Jacques W.

Review date 21.03.2018

Comment

No comment available

 

Author: Grit N.

Review date 21.03.2018

Comment

Speedy delivery

 

Author: Yvette H.

Review date 20.03.2018

Comment

No comment available

 

Author: Candice B.

Review date 20.03.2018

Comment

Service was amazing. Had the mattress in less than 24 hours after ordering
Many thanks !

 

Author: Lynne O.

Review date 20.03.2018

Comment

No comment available

 

Author: Tobie W.

Review date 20.03.2018

Comment

the midrand store staff are excellent, I needed the bed delivered almost immediately and they assisted me without hesitation, well done

 

Author: lizl h.

Review date 20.03.2018

Comment

Awesome service

 

Author: Wilson W.

Review date 20.03.2018

Comment

No comment available

 

Author: David G.

Review date 20.03.2018

Comment

No comment available

 

Author: Simmy M.

Review date 20.03.2018

Comment

Overall your service was excellent

 

Author: Irene S.

Review date 20.03.2018

Comment

Awesome service received.

 

Author: Henry T.

Review date 19.03.2018

Comment

No comment available

 

Author: Tamryn A.

Review date 15.03.2018

Comment

When I called to inquire about my order the lady on the phone was not very friendly.

 

Author: Yusuf M.

Review date 15.03.2018

Comment

Great services, product
Professional delivery
Easy Wes and payment opions

 

Author: Marina H.

Review date 15.03.2018

Comment

No comment available

 

Author: Lee N.

Review date 15.03.2018

Comment

Great service. Delivered in under 24 hours. I was not home and the bed direct personnel gladly assisted my wife in setting up the new bed. Thanks guys

 

Author: Shaun M.

Review date 15.03.2018

Comment

Thank you for excellent service and great prices

 

Author: Natasha J.

Review date 14.03.2018

Comment

No comment available

 

Author: Janel J.

Review date 13.03.2018

Comment

No comment available

 

Author: Jason S.

Review date 13.03.2018

Comment

No comment available

 

Author: Liz R.

Review date 13.03.2018

Comment

Very happy with service and product.

 

Author: Melanie R.

Review date 13.03.2018

Comment

No comment available

 

Author: Swen Oliver P.

Review date 09.03.2018

Comment

No comment available

 

Author: Mpho B.

Review date 09.03.2018

Comment

No comment available

 

Author: Chris P.

Review date 09.03.2018

Comment

No comment available

 

Author: Sune D.

Review date 08.03.2018

Comment

Im a first time bed buyer. MAGICAL experience! Went to beds Direct Midrand on Monday and bought a Sealy Posturepedic Avignon Double for R5000 (everywhere else is R7k). The BEST prices (and believe me I have compared ALL the websites . HUGE selection. WORLD CLASS service... And best part?... bed delivered very same day!!! #sleepmasters #BravoDirecc

 

Author: Mohamed S.

Review date 07.03.2018

Comment

No comment available

 

Author: Dawn P.

Review date 06.03.2018

Comment

Great Product, Thanks guys...

 

Author: Dylan P.

Review date 06.03.2018

Comment

I had a very good experience and will make sure to use you again in future.

 

Author: Petro v.

Review date 06.03.2018

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