» Back to shop

Store Reviews

 

Very good

4.72 / 5.00

Store Reviews

Reviews from customers for customers
Please review and rate your shopping experience. Your comments tell us what we are doing right or where we should improve. We value your feedback. Thank you!

Reviews total

Overview all ratings
Overall rating : 2112
Average note : Very good
Overall Average : 4.72

Detail ratings

What Rating Exactly Number
Product
 
4.65 (2112)
Shipping
 
4.81 (2112)
Service
 
4.84 (2112)
Website or Store
 
4.62 (2112)

The ratings above are an aggregate taken from all reviews received.

Your rating

Store Reviews by our customers

Your rating

Your rating

All comments / ratings

Comment

No comment available

 

Author: Gustav S.

Review date 12.08.2018

Comment

Bed unexpectedly delivered over week-end, at no additional cost, by communicative and friendly staff. The bed itself is excellent value for money.
You can expect a returning customer....


 

Author: Gerhard L.

Review date 11.08.2018

Comment

Thank you very much, it was such a pleasure doing business with you.

Regards
Sophia Commerford
082 556 0599

 

Author: Sophia C.

Review date 11.08.2018

Comment

Very nice experience for a first time user. Will definitely use you again.

 

Author: Michael G.

Review date 10.08.2018

Comment

I had to buy beds online for my home in Hermanus, South Africa. I live in Switzerland and it was very difficult to arrange everything, but Beds Direct help-full staff helped to arrange the delivery through my agent at home, and directed me to buying the right beds for my needs. Great, friendly service and delivery.

 

Author: Hendrina R.

Review date 09.08.2018

Comment

No comment available

 

Author: Linda V.

Review date 09.08.2018

Comment

Fantastic service and great product.

 

Author: Skye A.

Review date 07.08.2018

Comment

Thanking you for a very satisfactory experience. You will be recommended by us.

 

Author: André S.

Review date 07.08.2018

Comment

I really loved your shop & I felt welcomed & valued as a customer. I will definitely come again to buy.

 

Author: Ennie N.

Review date 07.08.2018

Comment

No comment available

 

Author: Awie C.

Review date 07.08.2018

Comment

No comment available

 

Author: Angelique W.

Review date 07.08.2018

Comment

No comment available

 

Author: Praven G.

Review date 07.08.2018

Comment

I was very impressed with your service and the quality of your products, thank you!

 

Author: Guest

Review date 07.08.2018

Comment

No comment available

 

Author: Jennifer V.

Review date 02.08.2018

Comment

Ordering and getting the bed is a fabulous experience. Wanting to exchange it after u logged a request was pathetic. I’m still waiting for the midrand branch to call me. Their internet was down when they first called me. U cannot exchange if u don’t have a mattress cover what if I had one originally now I’m forced to buy a 2nd one.!!! For wha

 

Author: Alison A.

Review date 02.08.2018

Comment

Excellent experience

 

Author: Helena H.

Review date 31.07.2018

Comment

No comment available

 

Author: Kathryn M.

Review date 31.07.2018

Comment

No comment available

 

Author: EUGENE S.

Review date 31.07.2018

Comment

On line price very good, compared to other places. Delivery time was less than 24 hours. Excellent.

Very satisfied and would definitely suggest Beds Direct to others.
Seldom these days, to get good service.

Thanks,
Linda
0832544557


 

Author: Linda V.

Review date 31.07.2018

Comment

No comment available

 

Author: Herman G.

Review date 31.07.2018

Comment

Great service. Delivery in a few days, much better than we expected.
Will be sure to recommend you to others.

 

Author: Dennis L.

Review date 31.07.2018

Comment

No comment available

 

Author: Sogan K.

Review date 31.07.2018

Comment

No comment available

 

Author: Magda O.

Review date 26.07.2018

Comment

I was very impressed and very satisfied with the product and service.

 

Author: Ashira N.

Review date 24.07.2018

Comment

No comment available

 

Author: Laylaa M.

Review date 24.07.2018

Comment

Everything was great. 1 weak link in a great chain was the one delivery guy who arrived in a terrible mood and was unwaveringly rude and curt.
Other than that a great experience.

 

Author: Shaun C.

Review date 24.07.2018

Comment

No comment available

 

Author: Riaan S.

Review date 24.07.2018

Comment

No comment available

 

Author: Ryan K.

Review date 24.07.2018

Comment

The service was prompt and professional. I’d asked to be called a day prior to delivery -and I received a call as i’d requested. The prices are reasonable and I’m very happy with the mattresses I bought. This place is a gem and I’ll definitely be recommending it to friends and family!
Keep it up guys!

 

Author: Mbali N.

Review date 24.07.2018

Comment

The service that I experienced was awesome. I received my order within a few hours of placing it. Price could not be beaten and I am very happy with the product!

 

Author: Shelton N.

Review date 24.07.2018

Comment

Very good service throughout

 

Author: Julia T.

Review date 24.07.2018

Comment

No comment available

 

Author: Charl G.

Review date 24.07.2018

Comment

No comment available

 

Author: Wendy H.

Review date 24.07.2018

Comment

Great service on short timelines. Thank you for facilitating the outcome.

 

Author: Vuyolwethu N.

Review date 24.07.2018

Comment

I needed a mattress but didn't have the time to go in store and those close by had a very limited range of brands. The reviews on the beds direct website helped with the selection and I am not disappointed in anyway with the product I have purchased. The bed is firm but comfortable - offering great support. The service was also much appreciated!

 

Author: Bianca T.

Review date 20.07.2018

Comment

what else can you say about good service, its damn good service

 

Author: Rezaa D.

Review date 20.07.2018

Comment

No comment available

 

Author: Nasreen M.

Review date 20.07.2018

Comment

Good service, out of stock but still got the product within 5 days. That says a lot about costumer service.

 

Author: Louwrens D.

Review date 19.07.2018

Comment

I went into the Brackenfell Shop (Cape Town) and was meet by very friendly and honest staff (Craig)!!! The delivery turned out to be another very pleasant experience!

Will recommend this store/company to anybody!

 

Author: Elmarie M.

Review date 19.07.2018

Comment

Really impressed. I am sure it was luck but I got my mattress the same day. Thanks a mil.

 

Author: Richard J.

Review date 17.07.2018

Comment

Awesome experience - never had to worry about a thing!

 

Author: Alan R.

Review date 17.07.2018

Comment

Absolute awesome service received, delivery impecable. Thank you!!!

 

Author: Amanda J.

Review date 17.07.2018

Comment

Great service, will definitely come back!

 

Author: Melaney M.

Review date 17.07.2018

Comment

5 STAR all the way!!!
Especially the service at the branch

 

Author: Marthinus v.

Review date 16.07.2018

Comment

No comment available

 

Author: Brenton H.

Review date 13.07.2018

Comment

No comment available

 

Author: Tasneem W.

Review date 12.07.2018

Comment

No comment available

 

Author: Janine H.

Review date 11.07.2018

Comment

No comment available

 

Author: Craig F.

Review date 10.07.2018

Comment

This is the third time I have purchased mattresses from Beds Direct and as always the service was first class.
Thank you it really is a pleasure to shop with you.

 

Author: Caroline C.

Review date 10.07.2018

Comment

Brilliant service!

 

Author: Tamlyn G.

Review date 10.07.2018

Comment

The gentleman that assisted was very friendly and patient. He gave me his attention and showed as many options as he could to try and help arrive at a decision.

Delivery happened the very next day and the best part is that it was FREE!!!!

 

Author: Phumulani S.

Review date 10.07.2018

Comment

No comment available

 

Author: Kevin C.

Review date 10.07.2018

Comment

No comment available

 

Author: Etienne E.

Review date 05.07.2018

Comment

Thank you

 

Author: Charne W.

Review date 05.07.2018

Comment

Amazing service.
Good experience thank you so much

 

Author: Annamarie B.

Review date 05.07.2018

Comment

No comment available

 

Author: Shoki A.

Review date 05.07.2018

Comment

No comment available

 

Author: Vutivi M.

Review date 05.07.2018

Comment

Price needs to be looked at.

 

Author: Shrikant A.

Review date 05.07.2018

Comment

No comment available

 

Author: Maphuti M.

Review date 05.07.2018

Comment

Very satisfied with product and service.

Thank you!

 

Author: Egbert d.

Review date 04.07.2018

Comment

Very happy client

 

Author: Marise V.

Review date 04.07.2018

Comment

Service par excellence.

 

Author: Sandy d.

Review date 04.07.2018

Comment

Very impressed by how quickly the mattress was delivered. The driver and his team were very friendly. I also really appreciated the call I got beforehand to confirm that I was home and that they could deliver. Wish more companies would do that. I will definitely recommend your company.

 

Author: Noleen B.

Review date 03.07.2018

Comment

Thank you for excellent service and friendly staff.

 

Author: Mariana B.

Review date 03.07.2018

Comment

No comment available

 

Author: Christine B.

Review date 03.07.2018

Comment

No comment available

 

Author: Malcolm G.

Review date 03.07.2018

Comment

No comment available

 

Author: Jaco B.

Review date 03.07.2018

Comment

quite impressed

 

Author: Cavin B.

Review date 03.07.2018

Comment

No comment available

 

Author: Louise E.

Review date 03.07.2018

Comment

Superb service from Bethuel at your Midrand store.

 

Author: Carla C.

Review date 03.07.2018

Comment

No comment available

 

Author: Brendon Motor's M.

Review date 28.06.2018

Comment

No comment available

 

Author: Marc W.

Review date 26.06.2018

Comment

Good day. I had an excellent experience all round.

I need to swap the mattress I ordered for an extra length as the base we have is bigger than we anticipated. Hopefully the cost implications are not too much? please advise, we are even prepared to drop off the one we bought to Midrand on Saturday

 

Author: Olivier K.

Review date 26.06.2018

Comment

No comment available

 

Author: Olivier K.

Review date 26.06.2018

Comment

Fantastic service! Quick friendly and efficient.

 

Author: Annalie K.

Review date 26.06.2018

Comment

Keep up the good work!!!

 

Author: Adriaan V.

Review date 26.06.2018

Comment

Was very happy with your customer support of Bethuel on the phone, very efficient and friendly and helpful! Very pleased with prompt delivery, even earlier than advised, but expensive,as we are in the outlying area of the South Coast. Only the internet form is not sufficient for that, it only gives one the big cities....

 

Author: Martina C.

Review date 26.06.2018

Comment

Queried telephonically the 19th June, transaction completed the 20th June and delivery the 21st June. Seriously - Great telephonic service, payment steps Uncomplicated and delivery time Outstanding. Thanks!!!

 

Author: Zuleigha P.

Review date 26.06.2018

Comment

Very good service

 

Author: Andrew v.

Review date 26.06.2018

Comment

No comment available

 

Author: Anneke F.

Review date 26.06.2018

Comment

No comment available

 

Author: Ischci W.

Review date 25.06.2018

Comment

Very happy with purchase

 

Author: Mrs V.

Review date 24.06.2018

Comment

No comment available

 

Author: Nikki R.

Review date 21.06.2018

Comment

Great service from Betheul at the Midrand branch. He was attentive and provided in-depth information on the beds I was interested in. He also have me the time to think about it and test the various options without hovering or pushing me. He was helpful and quick to respond to my emails.


 

Author: Samantha C.

Review date 21.06.2018

Comment

No comment available

 

Author: Brett H.

Review date 20.06.2018

Comment

Excellent service
Regular updates on order status
I was promised 1- 3 days delivey and that was exactly what I got ....

 

Author: Gloria M.

Review date 19.06.2018

Comment

One foot on the bed was broken (the plastic cup part) I have not had time to do anything about it.
Admin comment
Hi Wayne, Thanks for letting us know - We'll arrange to get you a replacement foot to you asap.

 

Author: Wayne B.

Review date 19.06.2018

Comment

No comment available

 

Author: Deirdre B.

Review date 19.06.2018

Comment

Thanks for a vrry efficient service.

 

Author: Eman N.

Review date 19.06.2018

Comment

I was just disappointed with transit time cause the bed was not delivered as promised, And that have inconvenienced us.

 

Author: Pheagane M.

Review date 19.06.2018

Comment

Wonderful Service from A to Z

 

Author: Susan M.

Review date 19.06.2018

Comment

I was very impressed, less than 18 hours from placing the order, I received a call, delivery was within 24 hours or order. Will definitely use your services in the future

 

Author: Dawn R.

Review date 18.06.2018

Comment

I was blown off by the service i received

 

Author: Awelani N.

Review date 15.06.2018

Comment

No comment available

 

Author: Wikus P.

Review date 14.06.2018

Comment

No comment available

 

Author: Kareema M.

Review date 14.06.2018

Comment

No comment available

 

Author: Anne S.

Review date 14.06.2018

Comment

Sales person was very knowledgeable about the products and very helpful and friendly.

 

Author: Albert N.

Review date 13.06.2018

Comment

Thank you for a very professional service I will recommend your store to all people.

 

Author: Danie d.

Review date 13.06.2018

Comment

No comment available

 

Author: Marianne d.

Review date 12.06.2018

Comment

Thanks for the good service.

 

Author: Lucretia W.

Review date 12.06.2018

Comment

No comment available

 

Author: John S.

Review date 12.06.2018

Comment

Overall great experience. Thanks.

 

Author: Guest

Review date 12.06.2018

Comment

No comment available

 

Author: Heidi S.

Review date 12.06.2018

Comment

not happy with the fabric on the base
I specified that i wanted a grey base as in the picture ....I get a grey base with swirly pig tails on it ......awful ....
Admin comment
Hi Micky,_br /_ _br /_ Thanks for your feedback._br /_ Apologies about this, we'll contact you immediately and arrange for the base to be swapped._br /_ _br /_ Kind regards_br /_ Warren

 

Author: Micky h.

Review date 12.06.2018

Comment

Great products and service. I won't shop elsewhere again

 

Author: Dewald C.

Review date 12.06.2018

Comment

Thank you for your prompt and efficient service

 

Author: Maxie V.

Review date 12.06.2018

Comment

Absolutely friendly, efficient and my new go to recommendation from now on.

 

Author: Sannet O.

Review date 12.06.2018

Comment

No comment available

 

Author: Philip H.

Review date 12.06.2018

Comment

What an amazing experience.
Keep it up. Will recommend family and friends to you.

 

Author: Nadia U.

Review date 12.06.2018

Comment

No comment available

 

Author: Christopher C.

Review date 10.06.2018

Comment

No comment available

 

Author: Stuart P.

Review date 08.06.2018

Comment

No comment available

 

Author: Amor P.

Review date 08.06.2018

Comment

Nice furniture, cant comment on durability as yet.

 

Author: Busi N.

Review date 07.06.2018

Comment

No comment available

 

Author: Katelyn G.

Review date 07.06.2018

Comment

Thank you for a quick and efficient method of making contact with me and also the time it has taken for delivery.

I am very impressed with how Beds Direct, handled the entire sale and delivery of the mattress.
Will definitely recommend the company

 

Author: Sharon B.

Review date 05.06.2018

Comment

The service we received from Terence at the Midrand store was exceptional

 

Author: Paul B.

Review date 05.06.2018

Comment

No comment available

 

Author: Simone J.

Review date 05.06.2018

Comment

Everything was just brilliant - the price, the quick response by email to my query, willingness to delay delivery on my request (and actually delivering on the requested day), the actual delivery - everything. Thank you!

 

Author: Charmaine v.

Review date 05.06.2018

Comment

No comment available

 

Author: Liz-Ann S.

Review date 05.06.2018

Comment

No comment available

 

Author: Dore S.

Review date 05.06.2018

Comment

No comment available

 

Author: Sheraaz O.

Review date 05.06.2018

Comment

Excellent service, thank you !

 

Author: Marlene d.

Review date 05.06.2018

Comment

Fantastic value!

 

Author: Duane F.

Review date 05.06.2018

Comment

No comment available

 

Author: Rob H.

Review date 01.06.2018

Comment

No comment available

 

Author: Megan B.

Review date 01.06.2018

Comment

very satisfied

 

Author: premlata n.

Review date 01.06.2018

Comment

No comment available

 

Author: Jacques v.

Review date 31.05.2018

Comment

No comment available

 

Author: Rina B.

Review date 31.05.2018

Comment

Fast service thank you.

 

Author: Janine T.

Review date 30.05.2018

Comment

Excellent service and super fast delivery.

 

Author: Trevor P.

Review date 30.05.2018

Comment

Will never use 'dial-a-bed' again! Excellent 5* service by Bethuel.

 

Author: Catinka S.

Review date 30.05.2018

Comment

I already planned my next set of furniture at Beds Direct. Best service I had in a long time, no fuss and friendly customer service. The quality wasn't what I expected absolutely stunning and I am impressed in the workmanship. Thank all of you.

 

Author: Zonika v.

Review date 29.05.2018

Comment

Excellent will shop with you again

 

Author: Karel d.

Review date 29.05.2018

Comment

No comment available

 

Author: Pieter S.

Review date 29.05.2018

Comment

Lovely shopping experience!!

 

Author: Jacqueline G.

Review date 29.05.2018

Comment

Second time using Beds Direct and both times been SO happy!

 

Author: Wendy D.

Review date 25.05.2018

Comment

No comment available

 

Author: Dominique D.

Review date 25.05.2018

Comment

No comment available

 

Author: Yusuf C.

Review date 25.05.2018

Comment

No comment available

 

Author: Jeff W.

Review date 25.05.2018

Comment

Great shopping experience!

 

Author: GW M.

Review date 24.05.2018

Comment

No comment available

 

Author: S.Lourens L.

Review date 24.05.2018

Comment

Excellent service. Already refer them to my friends and work colleques. Best prices for beds in WC!!. Kept they promise and deliver. Only small hiccup. Delivery guy not assembling bed for you. But must say also Thank you to him to eventually agreed althougt not part of his job. Otherwise perfect service.

 

Author: Freddie M.

Review date 24.05.2018

Comment

Excellent, world class service

 

Author: Tracey M.

Review date 24.05.2018

Comment

Thank you so much, best service, will recommend any time!!

 

Author: Rentia G.

Review date 24.05.2018

Comment

Excellent service and advice all round

 

Author: paul c.

Review date 22.05.2018

Comment

I was completely amazed at the quick service I received. I really thought I will have to wait a few days for my bed and cushion to arrive, just to get a call a while later saying they are delivering my bed that afternoon.

Really professional service and the bed is amazing!!!

 

Author: Jessica S.

Review date 22.05.2018

Comment

Great service and communication, will definitely buy from you again, Thanks

 

Author: Tania I.

Review date 22.05.2018

Comment

No comment available

 

Author: THEO W.

Review date 22.05.2018

Comment

Only reason for not all 5 stars is that it took a few weeks to make/deliver it...quite a long time to wait was a bit disappointed (didn’t know until bought it)

 

Author: Tanya B.

Review date 18.05.2018

Comment

Bed was delivered 4 hours after purchase online.
Of course it was Kyalami but still great.

 

Author: John J.

Review date 18.05.2018

Comment

No comment available

 

Author: Marylee X.

Review date 18.05.2018

Comment

Thank you for your service.
Communication throughout the process was excellent.
Will recommend to other customers

 

Author: Louis v.

Review date 18.05.2018

Comment

This was my first time of buying anything on line. It has been a great experience. Everything worked out very well. The service has been exceptional.



 

Author: ANN PATRICIA B.

Review date 17.05.2018

Comment

No comment available

 

Author: Edmund B.

Review date 17.05.2018

Comment

No comment available

 

Author: Dale T.

Review date 16.05.2018

Comment

I was very impressed with the service. No problems immediate delivery!

 

Author: ELNA R.

Review date 16.05.2018

Comment

good service and prompt delivery.

 

Author: diane k.

Review date 15.05.2018

Comment

Absolutely suburb in every respect. Thank you for making our product purchase and delivery experience an absolute pleasure! This what retailing should be all about and the model example to all retailers

 

Author: Arauna S.

Review date 15.05.2018

Comment

Very happy

 

Author: Sharryn V.

Review date 15.05.2018

Comment

No comment available

 

Author: Donald B.

Review date 15.05.2018

Comment

I just want to commend you on your excellent service, delivery and communication. I have never heard such friendliness in such a long time. Well done to you and the people that I dealt with. Thank you again

 

Author: carl d.

Review date 15.05.2018

Comment

Really very very impressed.

Everything was done just as it was supposed to.

I really truly have nothing to complain about even if I have to nit pick.



 

Author: Nigel M.

Review date 15.05.2018

Comment

Your customer service experience is fantastic. Keep it up.

Thank you

 

Author: Lindy L.

Review date 15.05.2018

Comment

No comment available

 

Author: Lance C.

Review date 13.05.2018

Comment

My order arrived the next day. Exceptionally prompt service!

 

Author: Ursula L.

Review date 12.05.2018

Comment

No comment available

 

Author: Arthur H.

Review date 10.05.2018

Comment

Excellent service and product. Very happy

 

Author: Mahomed O.

Review date 10.05.2018

Comment

I'm so happy, I genuinely would recommend buying from this store. Delivery was the next day literally. :) I was really impressed

 

Author: Masego S.

Review date 10.05.2018

Comment

Good day Beds Direct
You are the best
Order was delivered by Niresh and was well received, within a day of placing the order. Fantastic!!!
This is absolutely what I expect and the only way to do business.
Much appreciated to all at “orders”, involved in co-ordinating this purchase.
The bed is fit for a king. In fact, I am king of my cast

 

Author: Sid d.

Review date 09.05.2018

Comment

Keep up excellent service

 

Author: Dr S.C N.

Review date 09.05.2018

Comment

No comment available

 

Author: Louis F.

Review date 09.05.2018

Comment

Well done! Exceptional service!

 

Author: Alan C.

Review date 09.05.2018

Comment

Good Service

 

Author: Carol M.

Review date 08.05.2018

Comment

No comment available

 

Author: Liezel R.

Review date 08.05.2018

Comment

No comment available

 

Author: Michelle V.

Review date 08.05.2018

Comment

Excellent. Would highly recommend :)
Thank you
Regards

 

Author: Nina d.

Review date 08.05.2018

Comment

No comment available

 

Author: Hannes M.

Review date 08.05.2018

Comment

Excellent service, quick delivery.. fantastic bed!!

 

Author: Carisa H.

Review date 08.05.2018

Comment

No comment available

 

Author: Guest

Review date 03.05.2018

Comment

Very helpful.
Excellent service.

 

Author: Steve W.

Review date 03.05.2018

Comment

Very prompt response and friendly service. I was impressed at how quickly the bed got delivered.

Thank you. I will definitely be shopping with you soon!

 

Author: Mmaphuti M.

Review date 03.05.2018

Comment

No comment available

 

Author: Wilma M.

Review date 03.05.2018

Comment

No comment available

 

Author: TEBOGO M.

Review date 03.05.2018

Comment

No comment available

 

Author: Jacques B.

Review date 02.05.2018

Comment

Salesman was professional and gave good advice both over the phone and in-store.

 

Author: RIDWAN B.

Review date 02.05.2018

Comment

Thank you, great service

 

Author: Hannes S.

Review date 01.05.2018

Comment

No comment available

 

Author: Ivan L.

Review date 01.05.2018

Comment

I couldn’t believe how quick the delivery was. Truly excellent service and very efficient delivery people. Thank you.

 

Author: Karen M.

Review date 28.04.2018

Comment

No comment available

 

Author: Natalie B.

Review date 26.04.2018

Comment

No comment available

 

Author: Mr ML C.

Review date 24.04.2018

Comment

All issue was that they did not put the bedfeet in and we struggled to keep one off them in place...

A BIG BIG BIG THANKS too Terrance!!!!

His service was awesome!!!

If he is not a manager...you are waisting his potential to please a customer with absolute excellent service and he WILL benefit the company by far!! He came back within 3 min

 

Author: Anulka M.

Review date 24.04.2018

Comment

Used EFT option very surprised at the fast service.

 

Author: John V.

Review date 24.04.2018

Comment

No comment available

 

Author: Reinette R.

Review date 24.04.2018

Comment

Firsthand service and very happy with our beds. Thank you.

 

Author: Jannie V.

Review date 24.04.2018

Comment

No comment available

 

Author: Mariana F.

Review date 24.04.2018

Comment

No comment available

 

Author: Angela S.

Review date 24.04.2018

Comment

No comment available

 

Author: Jason W.

Review date 24.04.2018

Comment

No comment available

 

Author: Zaheer Ahmed G.

Review date 24.04.2018

Comment

Will certainly recommend Beds Direct. The shopping experience was excellent and the service kind and professional.
When I started my search for a new mattress I was bewildered by the huge number of suppliers. It is always important for me to find the best value for money. Beds Direct delivered in this and all other respects

 

Author: Dirk D.

Review date 20.04.2018

Comment

VERY GOOD SERVICE - WILL DEFINITELY ORDER FROM YOU AGAIN

 

Author: Heidi B.

Review date 19.04.2018

Shopbewertung sponsored by schwimmbecken