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Store Reviews

 

Good

4.70 / 5.00

Store Reviews

Reviews from customers for customers
Please review and rate your shopping experience. Your comments tell us what we are doing right or where we should improve. We value your feedback. Thank you!

Reviews total

Overview all ratings
Overall rating : 1540
Average note : Good
Overall Average : 4.70

Detail ratings

What Rating Exactly Number
Product
 
4.64 (1540)
Shipping
 
4.81 (1540)
Service
 
4.84 (1540)
Website or Store
 
4.61 (1540)

The ratings above are an aggregate taken from all reviews received.

Your rating

Store Reviews by our customers

Your rating

Your rating

All comments / ratings

Comment

No comment available

 

Author: John Olivin G.

Review date 13.09.2017

Comment

Very good service and product!! Thanks so much! :)

 

Author: Anel K.

Review date 13.09.2017

Comment

Your shop telephone advice was spot-on, and they told me what offers were available. Then came paying. Not so easy. The online help staff was incredibly helpful and talked me through the purchase. Delivery was perfect. Quick, really nice guys who knew exactly what they were doing, and worked fast and smart. Really good! Thanks a million!

 

Author: Ray E.

Review date 13.09.2017

Comment

I'm happy with everything. It would be nice if you could unpack the bed and assemble it. I had to unwrap it on my own and it was tedious.

 

Author: Diana M.

Review date 12.09.2017

Comment

No comment available

 

Author: Lauren G.

Review date 12.09.2017

Comment

No comment available

 

Author: Candice C.

Review date 12.09.2017

Comment

No comment available

 

Author: arvadhi m.

Review date 12.09.2017

Comment

No comment available

 

Author: Tim T.

Review date 12.09.2017

Comment

Extremely happy with the experience of dealing with your company

 

Author: Debbie H.

Review date 12.09.2017

Comment

No comment available

 

Author: Willem S.

Review date 12.09.2017

Comment

Excellent service. Have not seen better than Beds Direct.
I did an online purchase at 11:00am expecting the bed 3 - 5 working days and that same day I received a call from Leon to deliver my bed by 15:00pm.
No hassles , enjoyed doing business with Bed Direct. Well Done!

 

Author: Nirvana J.

Review date 08.09.2017

Comment

Sooper service from start to finish. One rarely finds this in tge nrw age. Must compliment all staff please and delivery staff very courteous

 

Author: Nathier S.

Review date 08.09.2017

Comment

Thanks for your prompt service

 

Author: Devi N.

Review date 08.09.2017

Comment

Awesome experience and delivery on date requested.

 

Author: Natasha D.

Review date 07.09.2017

Comment

Great product advice which helped us to make the perfect choice

 

Author: Steve O.

Review date 07.09.2017

Comment

Excellent service

 

Author: Jacko S.

Review date 07.09.2017

Comment

No comment available

 

Author: Nikki R.

Review date 07.09.2017

Comment

No comment available

 

Author: Bradley A.

Review date 05.09.2017

Comment

No comment available

 

Author: Arnold W.

Review date 05.09.2017

Comment

Outstanding service and commnunication

 

Author: Graeme S.

Review date 05.09.2017

Comment

No comment available

 

Author: James B.

Review date 05.09.2017

Comment

Complimentary goods would have made it even better. Excellent service overall.would recommend your'll

 

Author: Devenrein C.

Review date 05.09.2017

Comment

No comment available

 

Author: Chris O.

Review date 05.09.2017

Comment

No comment available

 

Author: Ronald M.

Review date 01.09.2017

Comment

Im giving a low rating for product because i had the incorrect product delivered-ordered normal pillow,got delivered the contoured one, but i was desperate for a new pillow so i used it

 

Author: Lauren M.

Review date 01.09.2017

Comment

Highly recommended!

 

Author: Willie N.

Review date 01.09.2017

Comment

Great service, I am really happy with the bed, and delivery was same day
Thank you

 

Author: Jeanne v.

Review date 31.08.2017

Comment

Excellent service

 

Author: DJ H.

Review date 30.08.2017

Comment

No comment available

 

Author: Lisa B.

Review date 29.08.2017

Comment

Quickest bed buy I have experienced. Bought online and delivered the same day.

 

Author: Aldo P.

Review date 29.08.2017

Comment

No comment available

 

Author: Peter B.

Review date 29.08.2017

Comment

No comment available

 

Author: Marie S.

Review date 29.08.2017

Comment

service was excellent, will definitely use you guys again. Thank you

 

Author: Lizelle F.

Review date 29.08.2017

Comment

No comment available

 

Author: Rui d.

Review date 29.08.2017

Comment

No comment available

 

Author: Chia-Hui K.

Review date 29.08.2017

Comment

No comment available

 

Author: Nikita B.

Review date 29.08.2017

Comment

excellent service, thank you

 

Author: Michael G.

Review date 29.08.2017

Comment

No comment available

 

Author: Kamogelo M.

Review date 28.08.2017

Comment

No comment available

 

Author: Mitchell D.

Review date 26.08.2017

Comment

No comment available

 

Author: Elizabeth K.

Review date 26.08.2017

Comment

The whole purchase and delivery process totally painless - Thank you!

 

Author: Desiree S.

Review date 25.08.2017

Comment

No comment available

 

Author: Julie R.

Review date 25.08.2017

Comment

Excellent service from start to finish - from sales advice to delivery. Ordered bed on Friday and delivery on Monday!! Deserved 5 star.

 

Author: Iris v.

Review date 24.08.2017

Comment

I have not started sleeping on the mattress yet. However I have no doubt I will enjoy when I start using it.

 

Author: Mzwandile K.

Review date 23.08.2017

Comment

No comment available

 

Author: Elaine M.

Review date 23.08.2017

Comment

Excellent service - beds were delivered the same day I placed the order!

 

Author: Trina C.

Review date 23.08.2017

Comment

Thanks for a great product and great service!!!

 

Author: Dirk V.

Review date 22.08.2017

Comment

No comment available

 

Author: Shantaliza E.

Review date 22.08.2017

Comment

No comment available

 

Author: Harold M.

Review date 22.08.2017

Comment

No comment available

 

Author: Jeanne B.

Review date 22.08.2017

Comment

No comment available

 

Author: Yaseen S.

Review date 22.08.2017

Comment

Excellent service!


 

Author: Francois M.

Review date 21.08.2017

Comment

The double bed mattress and base set is for my elderly parents. My father is 91 years old and struggles to climb onto and off the bed. I contacted Craig and he in turn got Bethuel (011 312 1676) to contact me and I requested that they manufacture a base with a height of 160mm instead of the 280mm. Still waiting to hear from him. PLEASE HELP!


 

Author: Jaime S.

Review date 21.08.2017

Comment

No comment available

 

Author: Hannah R.

Review date 18.08.2017

Comment

Excellent Service - Thank you

 

Author: Hennie S.

Review date 18.08.2017

Comment

No comment available

 

Author: Felisha S.

Review date 17.08.2017

Comment

Good day, the service and time between purchase and delivery of the beds was absolutely fantastic. A big thanks to Devona once again. Kind regards Manuela Siebrits

 

Author: Manuela S.

Review date 17.08.2017

Comment

No comment available

 

Author: Noel J.

Review date 17.08.2017

Comment

Easy to order, good quality and delivered as promised.

 

Author: Trina D.

Review date 15.08.2017

Comment

AMAZING!!!!!

 

Author: Elizabeth d.

Review date 15.08.2017

Comment

Fantastic service and very reliable.

 

Author: Elize H.

Review date 15.08.2017

Comment

No comment available

 

Author: Giselle B.

Review date 15.08.2017

Comment

Thank You. Excellent services

 

Author: Ruland M.

Review date 15.08.2017

Comment

Very happy with the prompt service and delivery!

 

Author: Lorraine D.

Review date 15.08.2017

Comment

No comment available

 

Author: Danielle B.

Review date 15.08.2017

Comment

The best service I've received from ANY company! Keep it up.

 

Author: Sashnee M.

Review date 15.08.2017

Comment

My best online experience ever!

 

Author: Gerhard V.

Review date 11.08.2017

Comment

No comment available

 

Author: Michael Y.

Review date 11.08.2017

Comment

No comment available

 

Author: Tiffany M.

Review date 11.08.2017

Comment

Thank you for the great service.

 

Author: Alacia N.

Review date 11.08.2017

Comment

Quick delivery

 

Author: Tau R.

Review date 11.08.2017

Comment

No comment available

 

Author: Ashen C.

Review date 10.08.2017

Comment

Very satisfied with prompt delivery.

 

Author: Adrienne S.

Review date 10.08.2017

Comment

Except for the delivery cost that I though was a bit much, everything else where a pleasant experience

 

Author: Chantal A.

Review date 10.08.2017

Comment

No comment available

 

Author: Belinda B.

Review date 10.08.2017

Comment

Delivery was just drop and go - told after delivery that this is the norm-delivery guy was very rude as was the lady over the phone who kept telling me that it is the companys policy to drop and go -they dont carry upstairs or unpack

 

Author: Christina T.

Review date 09.08.2017

Comment

No comment available

 

Author: Carol N.

Review date 08.08.2017

Comment

thank you for prompt delivery.

Regards
carmen


 

Author: ROBERT V.

Review date 08.08.2017

Comment

It would be great if as you were ordering you you were told how long and then received updates along the way.

 

Author: Angela S.

Review date 08.08.2017

Comment

No comment available

 

Author: Ashley v.

Review date 08.08.2017

Comment

BEST SERVICE! I could not beleive how quickly my order was processed and delivered! I love my mattress! And the staff are all very very friendly! Thank you very much for the great service!
I have referred all my friends and family to you as well.

 

Author: Tami L.

Review date 08.08.2017

Comment

No comment available

 

Author: Marius v.

Review date 08.08.2017

Comment

Super fast delivery and great communication overall

 

Author: michael w.

Review date 08.08.2017

Comment

No comment available

 

Author: Dana K.

Review date 08.08.2017

Comment

All good

 

Author: Eddie H.

Review date 08.08.2017

Comment

Always pleasant to shop there, but this time I struggled with the site. It kept jumping back, had to phone and order.
Had a big fight about your delivery, sorted in the end, but very unpleasant.
Thank you for delivering free in the end.
Will make use of you again.
Admin comment
Hi Leone, Thank you for your feedback, and apologies regarding the delivery areas._br /_ It will be smoother for you next time._br /_ Regards Warren

 

Author: Leone D.

Review date 08.08.2017

Comment

You were absolutely amazing- from the lady who helped me with advice on the phone to the delivery.


 

Author: ZENA B.

Review date 08.08.2017

Comment

No comment available

 

Author: Shitshembiso M.

Review date 07.08.2017

Comment

Fabulous!

 

Author: Michelle P.

Review date 05.08.2017

Comment

No comment available

 

Author: Donald N.

Review date 04.08.2017

Comment

Pleasant experience, thanks!

 

Author: Pierre T.

Review date 03.08.2017

Comment

No comment available

 

Author: Rudolf G.

Review date 03.08.2017

Comment

No comment available

 

Author: Paul N.

Review date 03.08.2017

Comment

Very helpful team. I had had to change my order when it was already enroute to be delivered and the team was very helpful and gave me no ups and downs. Delivered same day

 

Author: Rofhiwa N.

Review date 03.08.2017

Comment

The bed was delivered within 24 hours. Super service!

 

Author: Kyaw M.

Review date 03.08.2017

Comment

No comment available

 

Author: Willem T.

Review date 03.08.2017

Comment

No comment available

 

Author: Paulene D.

Review date 02.08.2017

Comment

No comment available

 

Author: Imraan K.

Review date 01.08.2017

Comment

Brilliant swift service

 

Author: Thato T.

Review date 01.08.2017

Comment

Awesome experience. Professional and quick service.

 

Author: Henk B.

Review date 01.08.2017

Comment

An all round great experience, great service from staff in store as well as the contractor who delivered the goods.
Thank you very much!

 

Author: Penny N.

Review date 01.08.2017

Comment

Absolutely brilliant service. Will definitely recommend you to family and friends. Thank you.

 

Author: Deborah G.

Review date 31.07.2017

Comment

Craig was superb and have always had excellent service from you guys ... I refer all the time ...


 

Author: Terry S.

Review date 29.07.2017

Comment

Excellent service and product at the best price, well done. I will certainly recommend your company to my friends.

 

Author: CHRIS S.

Review date 29.07.2017

Comment

No comment available

 

Author: Liesl E.

Review date 28.07.2017

Comment

No comment available

 

Author: Yunis J.

Review date 28.07.2017

Comment

Great service and product knowledge...keep it up!

 

Author: Chandiran M.

Review date 28.07.2017

Comment

No comment available

 

Author: Gale J.

Review date 28.07.2017

Comment

Wonderful experience

 

Author: Madeleine B.

Review date 28.07.2017

Comment

No comment available

 

Author: Heather S.

Review date 27.07.2017

Comment

Excellent service, in particular from Devona - above and beyond.
Its been a pleasure doing business with Beds Direct
We will be back

 

Author: David Z.

Review date 26.07.2017

Comment

I was so happy with the service from beds direct . I was kept informed all the way , and advised of any changes to my order etc , very efficient , will definitely use your services again

 

Author: Jessica W.

Review date 26.07.2017

Comment

No comment available

 

Author: Mark R.

Review date 25.07.2017

Comment

Super fast delivery, thank you

 

Author: Azim O.

Review date 25.07.2017

Comment

No comment available

 

Author: At S.

Review date 25.07.2017

Comment

I was very impressed with the service received from Beds Direct. They were happy to carry out my request to delay delivery for a few days and communicated the delivery times very well.

The bed is of great quality at a very good price.

Will definitely recommend Beds Direct in future

 

Author: Simone F.

Review date 25.07.2017

Comment

Great service tx

 

Author: Anette K.

Review date 25.07.2017

Comment

Excellent Service

 

Author: Riaz S.

Review date 21.07.2017

Comment

Excellent

 

Author: Henry B.

Review date 21.07.2017

Comment

No comment available

 

Author: Louise V.

Review date 21.07.2017

Comment

No comment available

 

Author: Nicky C.

Review date 20.07.2017

Comment

No comment available

 

Author: Diana F.

Review date 20.07.2017

Comment

Excellent service

 

Author: Paolo S.

Review date 20.07.2017

Comment

Perfect service thank you guys. Delivery was on time and the consultant is knowledgeable.

 

Author: Nikhyle G.

Review date 20.07.2017

Comment

No comment available

 

Author: Elmien C.

Review date 20.07.2017

Comment

No comment available

 

Author: Rector M.

Review date 19.07.2017

Comment

No comment available

 

Author: Trisha M.

Review date 19.07.2017

Comment

Fantastic service, from the website through to the delivery,

 

Author: Jacobus Dirk N.

Review date 18.07.2017

Comment

No comment available

 

Author: Danielle A.

Review date 18.07.2017

Comment

No comment available

 

Author: Vanessa k.

Review date 18.07.2017

Comment

No comment available

 

Author: David N.

Review date 18.07.2017

Comment

Best service

 

Author: Claudio F.

Review date 18.07.2017

Comment

No comment available

 

Author: Ales C.

Review date 18.07.2017

Comment

friendly and helpful staff. Delivered same day. Good service will promote to my friends & family should they be in need of a new bed.

 

Author: Magriet L.

Review date 18.07.2017

Comment

No comment available

 

Author: Andre F.

Review date 18.07.2017

Comment

We received efficient service from Beds Direct and we are very happy.

 

Author: Lorraine M.

Review date 18.07.2017

Comment

Excellent service

 

Author: Ivan W.

Review date 18.07.2017

Comment

Excellent quick service! Our mattress was delivered on the same day as the order-thank you. Only suggestion is that availability of the product is seen on the website.
Admin comment
Hi Tamlyn, Thank you for your suggestion. This is a tricky one, but we agree with you and we are working on it. :-) - Thanks Again. Best Regards Warren

 

Author: Tamlyn W.

Review date 18.07.2017

Comment

No comment available

 

Author: larghlushca s.

Review date 17.07.2017

Comment

I received amazing service from your store in Midrand. Thank you so much. I will most certainly recommend your company should any of my friends, family members and work colleagues be looking for a new bed.

 

Author: Shelly T.

Review date 16.07.2017

Comment

the Salesman was knowledge- able, friendly and really helpful, the only problem was he was sniffing all the time that was Really very disturbing.

Inside store was a bit cramped.

 

Author: Rita V.

Review date 15.07.2017

Comment

No comment available

 

Author: Kimball T.

Review date 14.07.2017

Comment

No comment available

 

Author: Agata K.

Review date 14.07.2017

Comment

No comment available

 

Author: Andrew T.

Review date 14.07.2017

Comment

Not happy I had to pay delivery cost for SoWeto deliver but everything else was fine.
Admin comment
Hi Bridgett - We offer free M-F delivery, Unfortunately Saturday delivery as selected is not free. Kind Regards Warren

 

Author: Bridgett M.

Review date 14.07.2017

Comment

No comment available

 

Author: Candice O.

Review date 14.07.2017

Comment

No comment available

 

Author: Michael P.

Review date 13.07.2017

Comment

Excellent service I ordered product at 16:45 in the afternoon and it was delivered the next day before mid day Really impressed

 

Author: Ian W.

Review date 13.07.2017

Comment

Hi
I'm so sad and unfortunately disappointed.
It took me months to research and decide on making the expense to buy a mattress. I've inherited my grandmother's mattress and it was poking me. When at last I took the plunge to spend thousands of rand I was hoping for relief. But even this one has a spot at my hip that's poking. Now I regret it.

 

Author: Ineke S.

Review date 13.07.2017

Comment

No comment available

 

Author: Granny Ntebo M.

Review date 13.07.2017

Comment

No comment available

 

Author: Tshimangadzo K.

Review date 13.07.2017

Comment

Such a great experience. Your delivery team is terrific, they called my wife and advised delivery and were extremely polite.

What a great service, we will use you in future and refer friends to you.

Thank you.

 

Author: Andrew G.

Review date 12.07.2017

Comment

Im very happy with the products as well as the speedy delivery and service i received.
They both are good quality items and priced well.

 

Author: Tegan G.

Review date 12.07.2017

Comment

No comment available

 

Author: Michelle M.

Review date 11.07.2017

Comment

No comment available

 

Author: Stuart C.

Review date 11.07.2017

Comment

No comment available

 

Author: Charnelle L.

Review date 11.07.2017

Comment

Website order and delivery all good -- the bed is in storage, pending arrival of resident to frail care in October, so can't comment on quality. Thanks.

 

Author: Desiree G.

Review date 11.07.2017

Comment

No comment available

 

Author: Gina N.

Review date 11.07.2017

Comment

I had a really good experienc, the bed was delivered the same day and so far i am more than happy with the product. Great service from the guys in store

 

Author: Mothiba K.

Review date 11.07.2017

Comment

No comment available

 

Author: Wynand L.

Review date 08.07.2017

Comment

No comment available

 

Author: Landi S.

Review date 07.07.2017

Comment

No comment available

 

Author: Tembiwe O.

Review date 07.07.2017

Comment

No comment available

 

Author: Tessa-Marie G.

Review date 07.07.2017

Comment

Had an excellent experience

 

Author: LUCY N.

Review date 07.07.2017

Comment

No comment available

 

Author: Sue G.

Review date 06.07.2017

Comment

Wow! Thank you so much! Best prices and fantastic service with a smile! Special thank you to Danny! You are amazing

 

Author: Melissa V.

Review date 06.07.2017

Comment

Thanks for this pleasant experience in purchasing a bed. Your speedy delivery in executing this transaction was excellent.

 

Author: Helena P.

Review date 05.07.2017

Comment

No comment available

 

Author: Elise L.

Review date 05.07.2017

Comment

No comment available

 

Author: Sunel P.

Review date 05.07.2017

Comment

overall a great experience

 

Author: JEREMY B.

Review date 05.07.2017

Comment

No comment available

 

Author: Gert V.

Review date 04.07.2017

Comment

What amazing service - ordered in morning received bed that same afternoon!
Bed great deal and exactly as advertised

Great service all around

Thank you

 

Author: Tara M.

Review date 04.07.2017

Comment

No comment available

 

Author: Timon R.

Review date 04.07.2017

Comment

No comment available

 

Author: Madenia C.

Review date 04.07.2017

Comment

No comment available

 

Author: Gerdi M.

Review date 04.07.2017

Comment

Not the first time I've used you; very happy with the service and product.

 

Author: Deborah Z.

Review date 04.07.2017

Comment

No comment available

 

Author: Monewa M.

Review date 30.06.2017

Comment

No comment available

 

Author: khuliso m.

Review date 30.06.2017

Comment

Great! Will order again in future, thanks

 

Author: Ian F.

Review date 30.06.2017

Comment

I received the most outstanding service from Bethuel. He was absolutely amazing to deal with and clinched the deal. Thank you

 

Author: Adele B.

Review date 29.06.2017

Comment

I placed the order at 11:40 and it was delivered at 12:40 - AMAZING!!!!!!!

 

Author: Candace P.

Review date 29.06.2017

Comment

Great all round .. service and the beds for comfort

 

Author: Sharon E.

Review date 28.06.2017

Comment

Sales person, David knows his products very well and was very helpful

 

Author: Robert S.

Review date 27.06.2017

Comment

Bethuel, the salesman in Midrand, was amazing. Helpful and friendly.

 

Author: Nicola S.

Review date 27.06.2017

Comment

No comment available

 

Author: Jan L.

Review date 27.06.2017

Comment

Bethuel service was outstanding.... I was so impressed and will definitely refer everyone I know... You should be priveliged to have a number one employee like Bethuel
Admin comment
Thank you Audrey :-)

 

Author: Audrey M.

Review date 27.06.2017

Comment

No comment available

 

Author: Johannes D.

Review date 27.06.2017

Comment

Thank you for such promo, excellent service. I was impressed. Thanks again Sue Thomas

 

Author: susan T.

Review date 27.06.2017

Comment

website was very user friendly! when I called for delivery, I was told about duration based on stock availability and helped with getting a quick delivery.
great service! will definitely recommend!

 

Author: Farid S.

Review date 27.06.2017

Comment

I ordered on line, but first dealt with Customer Service on the phone for advice, availability etc
Great Customer Service!! Very, very helpful and knew what she was talking about.
Thank you



 

Author: Diane W.

Review date 27.06.2017

Comment

Great service and product! Thank you so much!

 

Author: Loretta W.

Review date 27.06.2017

Comment

No comment available

 

Author: Trudy F.

Review date 27.06.2017

Comment

Excellent service

 

Author: Jillian D.

Review date 27.06.2017

Comment

Can I just say that you guys have been AMAZING! From questions answered, speed of delivery, efficiency of service - which was a complicated one as I ordered the wrong mattress so it involved an exchange and a (no quibble) refund - an all round very pleasant experience dealing with the Beds Direct team. Kudos!


 

Author: Caroline B.

Review date 23.06.2017

Comment

Great experience. Found a product quickly and could compare with similar products easily. Purchase process was quick and simple. Delivery fast.

Happy Customer!

 

Author: Andre S.

Review date 23.06.2017

Comment

I'm very happy with my purchase.

The mattress was shipped very quickly and efficiently!

Bought the mattress for use in a spare bedroom and ended up using it in the main bedroom as it felt better than the one we originally had.

 

Author: James T.

Review date 23.06.2017

Comment

No comment available

 

Author: Johan G.

Review date 23.06.2017

Comment

Keep up the good work.

Thanks.

 

Author: Pieter B.

Review date 22.06.2017

Comment

No comment available

 

Author: Jaqueline D.

Review date 22.06.2017

Comment

super fast delivery. i ordered and payed for the bed online. got a response in a few minutes to say that my order was ready. it was delivered the same day.

 

Author: sally d.

Review date 22.06.2017

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