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Store Reviews

 

Very good

4.73 / 5.00

Store Reviews

Reviews from customers for customers
Please review and rate your shopping experience. Your comments tell us what we are doing right or where we should improve. We value your feedback. Thank you!

Reviews total

Overview all ratings
Overall rating : 2212
Average note : Very good
Overall Average : 4.73

Detail ratings

What Rating Exactly Number
Product
 
4.65 (2212)
Shipping
 
4.81 (2212)
Service
 
4.84 (2212)
Website or Store
 
4.62 (2212)

The ratings above are an aggregate taken from all reviews received.

Your rating

Store Reviews by our customers

Your rating

Your rating

All comments / ratings

Comment

The service I got was amazing, thank you to the 2 people that was on duty.

 

Author: Jackie P.

Review date 30.10.2018

Comment

No comment available

 

Author: Lakeshni L.

Review date 26.10.2018

Comment

No comment available

 

Author: Mark P.

Review date 26.10.2018

Comment

No comment available

 

Author: Lydia M.

Review date 23.10.2018

Comment

No comment available

 

Author: Brandon T.

Review date 23.10.2018

Comment

Always a pleasure ordering with Beds Direct. Quick service good quality products.

 

Author: Andrea S.

Review date 23.10.2018

Comment

Very good

 

Author: Johanna V.

Review date 18.10.2018

Comment

No comment available

 

Author: Sandra K.

Review date 18.10.2018

Comment

Excellent service!

 

Author: Frederick K.

Review date 18.10.2018

Comment

No comment available

 

Author: Dominic P.

Review date 18.10.2018

Comment

No comment available

 

Author: Natasha G.

Review date 16.10.2018

Comment

Thanks for the very friendly and prompt, professional service and advice from Bethuel. Very helpful, and assisted in making the choice of bed for my mother very easy and smooth.
I will definately recommend you to any bed-shoppers out there.

Bed was delivered within four hours, free of charge.

Will absolutely use you again in future.

Lorra

 

Author: LORRAINE M.

Review date 16.10.2018

Comment

No comment available

 

Author: Rosemary l.

Review date 16.10.2018

Comment

Thanks. Well done Warren and Craig. Great service, will recommend

 

Author: Shane C.

Review date 12.10.2018

Comment

No comment available

 

Author: Zeyn E.

Review date 12.10.2018

Comment

Thank you for such prompt delivery!

 

Author: Kate S.

Review date 11.10.2018

Comment

No comment available

 

Author: Leslie M.

Review date 11.10.2018

Comment

I really just appreciated the overall service end to end. They were very accommodating with regards to delivery instructions and went beyond the standard call of duty. Really impressed and will definitely use them in the future again.

 

Author: Clinton A.

Review date 11.10.2018

Comment

No comment available

 

Author: Yusuf H.

Review date 11.10.2018

Comment

No comment available

 

Author: MARI M.

Review date 10.10.2018

Comment

Smooth process from the website ordering and purchasing, to the follow-up email communications, to the delivery a few days later. Every step was handled proficiently. And having the bed arrive within the exact hour that they specified is truly commendable. My thanks to all involved.

 

Author: Philip B.

Review date 09.10.2018

Comment

No comment available

 

Author: Cilliers J.

Review date 09.10.2018

Comment

Quick, efficient and painless experience! Thanks guys!

 

Author: Ruan K.

Review date 09.10.2018

Comment

No comment available

 

Author: Dean C.

Review date 09.10.2018

Comment

Product arrived in earlier than expected which was awesome. Loving the bed. Customer service was totally 5 stars. I will be ordering a 3 more beds in Jan.

 

Author: Lindeni Ndlovu N.

Review date 09.10.2018

Comment

Well done on a speedy process.

 

Author: Sandra F.

Review date 09.10.2018

Comment

No comment available

 

Author: Caila B.

Review date 05.10.2018

Comment

No comment available

 

Author: Danielia J.

Review date 05.10.2018

Comment

Good

 

Author: Mogau M.

Review date 05.10.2018

Comment

No comment available

 

Author: Michael C.

Review date 04.10.2018

Comment

No comment available

 

Author: Sharon M.

Review date 02.10.2018

Comment

No comment available

 

Author: Ronelle D.

Review date 02.10.2018

Comment

Excellent Thank you

 

Author: COLIN C.

Review date 02.10.2018

Comment

Bedt prices and best quality. Thanks a million

 

Author: Arthur M.

Review date 02.10.2018

Comment

Fabulous service by the store and the delivery. This company is really recommended.

 

Author: Kim A.

Review date 02.10.2018

Comment

I am happy with the service. My delivery was made immediately after payment.

 

Author: deliwe t.

Review date 02.10.2018

Comment

No comment available

 

Author: George Wynand V.

Review date 02.10.2018

Comment

No comment available

 

Author: Gloria L.

Review date 28.09.2018

Comment

No comment available

 

Author: Zelda H.

Review date 26.09.2018

Comment

Helpful friendly quick...
Can't rate bed yet as hasnt been used! But looks and feels great..
I would absolutely recommend you.

 

Author: Denise C.

Review date 25.09.2018

Comment

Excellent service.

19 Sep - I called to verify that stock was on hand to view. My daughter and wife went to view and place the order. I did an EFT on receipt of the order and requested delivery (& collection of old) by 22 Sep if possible.
The delivery guy sent a message that delivery would be the next day.

20 Sep - Items delivered

Marvelo

 

Author: Roberto B.

Review date 25.09.2018

Comment

Thank you very helpful and professional.

 

Author: Sharon M.

Review date 25.09.2018

Comment

Fantastic. Friendly service. Fast delivery. Thank you

 

Author: Chantal S.

Review date 21.09.2018

Comment

Very satisfied with the mattress and the prompt service I received.

 

Author: Jacques V.

Review date 19.09.2018

Comment

No comment available

 

Author: Andy M.

Review date 18.09.2018

Comment

No comment available

 

Author: Mendel S.

Review date 18.09.2018

Comment

A no Hassle experience
Thanks

 

Author: Garth H.

Review date 18.09.2018

Comment

Excellent service. I placed an order online and the next morning they delivered!

 

Author: Natasha v.

Review date 14.09.2018

Comment

No comment available

 

Author: De Lange C.

Review date 14.09.2018

Comment

No comment available

 

Author: Craig W.

Review date 14.09.2018

Comment

No comment available

 

Author: Scott S.

Review date 13.09.2018

Comment

No comment available

 

Author: Jeanne K.

Review date 11.09.2018

Comment

No comment available

 

Author: Johan N.

Review date 11.09.2018

Comment

Excellent service

 

Author: Alyson K.

Review date 11.09.2018

Comment

I called before ordering requesting next day delivery. Was told to add it to the note when placing online order; and as soon as order was processed j received notification that driver will be contacting me for delivery the next day. He sent a message, followed up with a call confirming delivery time and arrived perfectly on time. Very impressive!

 

Author: firdaus n.

Review date 11.09.2018

Comment

Excellent speedy professional service, well done

 

Author: Nathalie R.

Review date 10.09.2018

Comment

No comment available

 

Author: Lucy J.

Review date 09.09.2018

Comment

Absolutely fantastic service. Will recommend always

 

Author: Jean T.

Review date 07.09.2018

Comment

No comment available

 

Author: Neuvine A.

Review date 07.09.2018

Comment

Thank you for delivering the order before the stipulated time frame. I am a very happy client with the service and the product

 

Author: Faeeda A.

Review date 07.09.2018

Comment

Quick delivery and great service.

 

Author: Yentl F.

Review date 06.09.2018

Comment

Excellent service from both shop and Leon the deliverer. I had ordered the incorrect size and there was no hassle to immediately exchange via Bethuel. Thank you!!

 

Author: Antoinette R.

Review date 06.09.2018

Comment

No comment available

 

Author: Jezebel M.

Review date 06.09.2018

Comment

No comment available

 

Author: Kim K.

Review date 06.09.2018

Comment

Followed my instructions to the tee and kept to the promise of delivery, very happy

 

Author: Asia Mark T.

Review date 06.09.2018

Comment

No comment available

 

Author: Nita v.

Review date 05.09.2018

Comment

No comment available

 

Author: Terry S.

Review date 04.09.2018

Comment

No comment available

 

Author: Christiaan L.

Review date 04.09.2018

Comment

No comment available

 

Author: Ernest V.

Review date 04.09.2018

Comment

Everything was good from purchase to delivery,including movement of old bed set. Good communication and service!

 

Author: Michael B.

Review date 04.09.2018

Comment

Very good and professional service and very happy with the product!

 

Author: Wayne C.

Review date 04.09.2018

Comment

Excellent service

 

Author: Keevasan P.

Review date 04.09.2018

Comment

Thank you for excellent service

 

Author: Antointte N.

Review date 31.08.2018

Comment

Thanx Beds Direct.
I am delighted with the service and delivery, not forgetting that I sleep like a baby now :)

 

Author: David John B.

Review date 31.08.2018

Comment

Excellent service from start to finish. I am a delighted customer.

 

Author: Helen B.

Review date 28.08.2018

Comment

No comment available

 

Author: Gordon Kabelo M.

Review date 28.08.2018

Comment

No comment available

 

Author: Riana G.

Review date 28.08.2018

Comment

No comment available

 

Author: sonia l.

Review date 28.08.2018

Comment

Overall performance was excellent

 

Author: Hlalawazi M.

Review date 28.08.2018

Comment

No comment available

 

Author: Benesha C.

Review date 28.08.2018

Comment

No comment available

 

Author: Cathy D.

Review date 24.08.2018

Comment

No comment available

 

Author: Mlungisi M.

Review date 23.08.2018

Comment

No comment available

 

Author: Thomas F.

Review date 21.08.2018

Comment

No comment available

 

Author: Anina

Review date 21.08.2018

Comment

Perfect service..from website to the delivery guy.


 

Author: Rene V.

Review date 21.08.2018

Comment

No comment available

 

Author: suraya k.

Review date 21.08.2018

Comment

Same day delivery, what else could you ask for? :)

 

Author: Muhammad S.

Review date 21.08.2018

Comment

The delivery guy was impatient and came across slightly rude. He did not read the order notes properly and was not aware that I my old bed was to be collected. He seemed irritated at the extra work.
Admin comment
Hi Raeesa, Thank you for letting us know. Please accept our apologies as that is not how we want it done either. Please be assured it will be better next time. Thanks Again!

 

Author: Raeesa G.

Review date 21.08.2018

Comment

No comment available

 

Author: Malvin R.

Review date 16.08.2018

Comment

Now this is what I call excellent customer service. I was kept updated on the progress of my delivery. Bethuel Maabane & Craig Ponoane are indeed an asset to your company.

regards
Milandre
Admin comment
Thank You Milandre!

 

Author: Milandre A.

Review date 16.08.2018

Comment

Excellent and friendly service

 

Author: Peter C.

Review date 16.08.2018

Comment

No comment available

 

Author: Henry C.

Review date 15.08.2018

Comment

No comment available

 

Author: Stephen R.

Review date 15.08.2018

Comment

No comment available

 

Author: Prenesha B.

Review date 14.08.2018

Comment

No comment available

 

Author: Jane H.

Review date 14.08.2018

Comment

excellent

 

Author: Arick J.

Review date 14.08.2018

Comment

No comment available

 

Author: Christo V.

Review date 14.08.2018

Comment

Service in store and delivery was very good, however order was short delivered.
We ordered the bed with the mattress and mattress protector and the mattress protector was not delivered.
As this delivery was to our holiday home in Cape Town and was timed to arrive when we were visiting there from Johannesburg, it then causes problems
Admin comment
Hi Ann, Apologies, The short delivered item has now been delivered - Thank you

 

Author: Ann C.

Review date 14.08.2018

Comment

Happy days are here again. Excellent service, speedy delivery! Great staff.
I shall recommend your company to everybody I know! Thank you :)
Admin comment
Thank you Rene!

 

Author: Rene M.

Review date 14.08.2018

Comment

No comment available

 

Author: Tahir O.

Review date 14.08.2018

Comment

No comment available

 

Author: Gustav S.

Review date 12.08.2018

Comment

Bed unexpectedly delivered over week-end, at no additional cost, by communicative and friendly staff. The bed itself is excellent value for money.
You can expect a returning customer....


 

Author: Gerhard L.

Review date 11.08.2018

Comment

Thank you very much, it was such a pleasure doing business with you.

Regards
Sophia Commerford
082 556 0599

 

Author: Sophia C.

Review date 11.08.2018

Comment

Very nice experience for a first time user. Will definitely use you again.

 

Author: Michael G.

Review date 10.08.2018

Comment

I had to buy beds online for my home in Hermanus, South Africa. I live in Switzerland and it was very difficult to arrange everything, but Beds Direct help-full staff helped to arrange the delivery through my agent at home, and directed me to buying the right beds for my needs. Great, friendly service and delivery.

 

Author: Hendrina R.

Review date 09.08.2018

Comment

No comment available

 

Author: Linda V.

Review date 09.08.2018

Comment

Fantastic service and great product.

 

Author: Skye A.

Review date 07.08.2018

Comment

Thanking you for a very satisfactory experience. You will be recommended by us.

 

Author: André S.

Review date 07.08.2018

Comment

I really loved your shop & I felt welcomed & valued as a customer. I will definitely come again to buy.

 

Author: Ennie N.

Review date 07.08.2018

Comment

No comment available

 

Author: Awie C.

Review date 07.08.2018

Comment

No comment available

 

Author: Angelique W.

Review date 07.08.2018

Comment

No comment available

 

Author: Praven G.

Review date 07.08.2018

Comment

I was very impressed with your service and the quality of your products, thank you!

 

Author: Guest

Review date 07.08.2018

Comment

No comment available

 

Author: Jennifer V.

Review date 02.08.2018

Comment

Ordering and getting the bed is a fabulous experience. Wanting to exchange it after u logged a request was pathetic. I’m still waiting for the midrand branch to call me. Their internet was down when they first called me. U cannot exchange if u don’t have a mattress cover what if I had one originally now I’m forced to buy a 2nd one.!!! For wha

 

Author: Alison A.

Review date 02.08.2018

Comment

Excellent experience

 

Author: Helena H.

Review date 31.07.2018

Comment

No comment available

 

Author: Kathryn M.

Review date 31.07.2018

Comment

No comment available

 

Author: EUGENE S.

Review date 31.07.2018

Comment

On line price very good, compared to other places. Delivery time was less than 24 hours. Excellent.

Very satisfied and would definitely suggest Beds Direct to others.
Seldom these days, to get good service.

Thanks,
Linda
0832544557


 

Author: Linda V.

Review date 31.07.2018

Comment

No comment available

 

Author: Herman G.

Review date 31.07.2018

Comment

Great service. Delivery in a few days, much better than we expected.
Will be sure to recommend you to others.

 

Author: Dennis L.

Review date 31.07.2018

Comment

No comment available

 

Author: Sogan K.

Review date 31.07.2018

Comment

No comment available

 

Author: Magda O.

Review date 26.07.2018

Comment

I was very impressed and very satisfied with the product and service.

 

Author: Ashira N.

Review date 24.07.2018

Comment

No comment available

 

Author: Laylaa M.

Review date 24.07.2018

Comment

Everything was great. 1 weak link in a great chain was the one delivery guy who arrived in a terrible mood and was unwaveringly rude and curt.
Other than that a great experience.

 

Author: Shaun C.

Review date 24.07.2018

Comment

No comment available

 

Author: Riaan S.

Review date 24.07.2018

Comment

No comment available

 

Author: Ryan K.

Review date 24.07.2018

Comment

The service was prompt and professional. I’d asked to be called a day prior to delivery -and I received a call as i’d requested. The prices are reasonable and I’m very happy with the mattresses I bought. This place is a gem and I’ll definitely be recommending it to friends and family!
Keep it up guys!

 

Author: Mbali N.

Review date 24.07.2018

Comment

The service that I experienced was awesome. I received my order within a few hours of placing it. Price could not be beaten and I am very happy with the product!

 

Author: Shelton N.

Review date 24.07.2018

Comment

Very good service throughout

 

Author: Julia T.

Review date 24.07.2018

Comment

No comment available

 

Author: Charl G.

Review date 24.07.2018

Comment

No comment available

 

Author: Wendy H.

Review date 24.07.2018

Comment

Great service on short timelines. Thank you for facilitating the outcome.

 

Author: Vuyolwethu N.

Review date 24.07.2018

Comment

I needed a mattress but didn't have the time to go in store and those close by had a very limited range of brands. The reviews on the beds direct website helped with the selection and I am not disappointed in anyway with the product I have purchased. The bed is firm but comfortable - offering great support. The service was also much appreciated!

 

Author: Bianca T.

Review date 20.07.2018

Comment

what else can you say about good service, its damn good service

 

Author: Rezaa D.

Review date 20.07.2018

Comment

No comment available

 

Author: Nasreen M.

Review date 20.07.2018

Comment

Good service, out of stock but still got the product within 5 days. That says a lot about costumer service.

 

Author: Louwrens D.

Review date 19.07.2018

Comment

I went into the Brackenfell Shop (Cape Town) and was meet by very friendly and honest staff (Craig)!!! The delivery turned out to be another very pleasant experience!

Will recommend this store/company to anybody!

 

Author: Elmarie M.

Review date 19.07.2018

Comment

Really impressed. I am sure it was luck but I got my mattress the same day. Thanks a mil.

 

Author: Richard J.

Review date 17.07.2018

Comment

Awesome experience - never had to worry about a thing!

 

Author: Alan R.

Review date 17.07.2018

Comment

Absolute awesome service received, delivery impecable. Thank you!!!

 

Author: Amanda J.

Review date 17.07.2018

Comment

Great service, will definitely come back!

 

Author: Melaney M.

Review date 17.07.2018

Comment

5 STAR all the way!!!
Especially the service at the branch

 

Author: Marthinus v.

Review date 16.07.2018

Comment

No comment available

 

Author: Brenton H.

Review date 13.07.2018

Comment

No comment available

 

Author: Tasneem W.

Review date 12.07.2018

Comment

No comment available

 

Author: Janine H.

Review date 11.07.2018

Comment

No comment available

 

Author: Craig F.

Review date 10.07.2018

Comment

This is the third time I have purchased mattresses from Beds Direct and as always the service was first class.
Thank you it really is a pleasure to shop with you.

 

Author: Caroline C.

Review date 10.07.2018

Comment

Brilliant service!

 

Author: Tamlyn G.

Review date 10.07.2018

Comment

The gentleman that assisted was very friendly and patient. He gave me his attention and showed as many options as he could to try and help arrive at a decision.

Delivery happened the very next day and the best part is that it was FREE!!!!

 

Author: Phumulani S.

Review date 10.07.2018

Comment

No comment available

 

Author: Kevin C.

Review date 10.07.2018

Comment

No comment available

 

Author: Etienne E.

Review date 05.07.2018

Comment

Thank you

 

Author: Charne W.

Review date 05.07.2018

Comment

Amazing service.
Good experience thank you so much

 

Author: Annamarie B.

Review date 05.07.2018

Comment

No comment available

 

Author: Shoki A.

Review date 05.07.2018

Comment

No comment available

 

Author: Vutivi M.

Review date 05.07.2018

Comment

Price needs to be looked at.

 

Author: Shrikant A.

Review date 05.07.2018

Comment

No comment available

 

Author: Maphuti M.

Review date 05.07.2018

Comment

Very satisfied with product and service.

Thank you!

 

Author: Egbert d.

Review date 04.07.2018

Comment

Very happy client

 

Author: Marise V.

Review date 04.07.2018

Comment

Service par excellence.

 

Author: Sandy d.

Review date 04.07.2018

Comment

Very impressed by how quickly the mattress was delivered. The driver and his team were very friendly. I also really appreciated the call I got beforehand to confirm that I was home and that they could deliver. Wish more companies would do that. I will definitely recommend your company.

 

Author: Noleen B.

Review date 03.07.2018

Comment

Thank you for excellent service and friendly staff.

 

Author: Mariana B.

Review date 03.07.2018

Comment

No comment available

 

Author: Christine B.

Review date 03.07.2018

Comment

No comment available

 

Author: Malcolm G.

Review date 03.07.2018

Comment

No comment available

 

Author: Jaco B.

Review date 03.07.2018

Comment

quite impressed

 

Author: Cavin B.

Review date 03.07.2018

Comment

No comment available

 

Author: Louise E.

Review date 03.07.2018

Comment

Superb service from Bethuel at your Midrand store.

 

Author: Carla C.

Review date 03.07.2018

Comment

No comment available

 

Author: Brendon Motor's M.

Review date 28.06.2018

Comment

No comment available

 

Author: Marc W.

Review date 26.06.2018

Comment

Good day. I had an excellent experience all round.

I need to swap the mattress I ordered for an extra length as the base we have is bigger than we anticipated. Hopefully the cost implications are not too much? please advise, we are even prepared to drop off the one we bought to Midrand on Saturday

 

Author: Olivier K.

Review date 26.06.2018

Comment

No comment available

 

Author: Olivier K.

Review date 26.06.2018

Comment

Fantastic service! Quick friendly and efficient.

 

Author: Annalie K.

Review date 26.06.2018

Comment

Keep up the good work!!!

 

Author: Adriaan V.

Review date 26.06.2018

Comment

Was very happy with your customer support of Bethuel on the phone, very efficient and friendly and helpful! Very pleased with prompt delivery, even earlier than advised, but expensive,as we are in the outlying area of the South Coast. Only the internet form is not sufficient for that, it only gives one the big cities....

 

Author: Martina C.

Review date 26.06.2018

Comment

Queried telephonically the 19th June, transaction completed the 20th June and delivery the 21st June. Seriously - Great telephonic service, payment steps Uncomplicated and delivery time Outstanding. Thanks!!!

 

Author: Zuleigha P.

Review date 26.06.2018

Comment

Very good service

 

Author: Andrew v.

Review date 26.06.2018

Comment

No comment available

 

Author: Anneke F.

Review date 26.06.2018

Comment

No comment available

 

Author: Ischci W.

Review date 25.06.2018

Comment

Very happy with purchase

 

Author: Mrs V.

Review date 24.06.2018

Comment

No comment available

 

Author: Nikki R.

Review date 21.06.2018

Comment

Great service from Betheul at the Midrand branch. He was attentive and provided in-depth information on the beds I was interested in. He also have me the time to think about it and test the various options without hovering or pushing me. He was helpful and quick to respond to my emails.


 

Author: Samantha C.

Review date 21.06.2018

Comment

No comment available

 

Author: Brett H.

Review date 20.06.2018

Comment

Excellent service
Regular updates on order status
I was promised 1- 3 days delivey and that was exactly what I got ....

 

Author: Gloria M.

Review date 19.06.2018

Comment

One foot on the bed was broken (the plastic cup part) I have not had time to do anything about it.
Admin comment
Hi Wayne, Thanks for letting us know - We'll arrange to get you a replacement foot to you asap.

 

Author: Wayne B.

Review date 19.06.2018

Comment

No comment available

 

Author: Deirdre B.

Review date 19.06.2018

Comment

Thanks for a vrry efficient service.

 

Author: Eman N.

Review date 19.06.2018

Comment

I was just disappointed with transit time cause the bed was not delivered as promised, And that have inconvenienced us.

 

Author: Pheagane M.

Review date 19.06.2018

Comment

Wonderful Service from A to Z

 

Author: Susan M.

Review date 19.06.2018

Comment

I was very impressed, less than 18 hours from placing the order, I received a call, delivery was within 24 hours or order. Will definitely use your services in the future

 

Author: Dawn R.

Review date 18.06.2018

Comment

I was blown off by the service i received

 

Author: Awelani N.

Review date 15.06.2018

Comment

No comment available

 

Author: Wikus P.

Review date 14.06.2018

Comment

No comment available

 

Author: Kareema M.

Review date 14.06.2018

Comment

No comment available

 

Author: Anne S.

Review date 14.06.2018

Comment

Sales person was very knowledgeable about the products and very helpful and friendly.

 

Author: Albert N.

Review date 13.06.2018

Comment

Thank you for a very professional service I will recommend your store to all people.

 

Author: Danie d.

Review date 13.06.2018

Comment

No comment available

 

Author: Marianne d.

Review date 12.06.2018

Comment

Thanks for the good service.

 

Author: Lucretia W.

Review date 12.06.2018

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