» Back to shop

Store Reviews

 

Very good

4.73 / 5.00

Store Reviews

Reviews from customers for customers
Please review and rate your shopping experience. Your comments tell us what we are doing right or where we should improve. We value your feedback. Thank you!

Reviews total

Overview all ratings
Overall rating : 2364
Average note : Very good
Overall Average : 4.73

Detail ratings

What Rating Exactly Number
Product
 
4.66 (2364)
Shipping
 
4.81 (2364)
Service
 
4.84 (2364)
Website or Store
 
4.63 (2364)

The ratings above are an aggregate taken from all reviews received.

Your rating

Store Reviews by our customers

Your rating

Your rating

All comments / ratings

Comment

No comment available

 

Author: Antoinette T.

Review date 19.03.2019

Comment

Love you guys...

 

Author: Nina V.

Review date 19.03.2019

Comment

Unbelievable fast delivery Ordered in the morning received the goods in the afternoon Great service :-)

 

Author: Ian W.

Review date 19.03.2019

Comment

Excellent and efficient service.

 

Author: Jolene C.

Review date 19.03.2019

Comment

No comment available

 

Author: KETENG L.

Review date 19.03.2019

Comment

No comment available

 

Author: Hein v.

Review date 19.03.2019

Comment

Fantastic service. Same day delivery once payment was made.
Good value for money. Bed is perfect for kid or teenager

 

Author: Samantha N.

Review date 19.03.2019

Comment

reasonably priced beds with great service before and after purchase

 

Author: Orit S.

Review date 19.03.2019

Comment

No comment available

 

Author: Nicholas C.

Review date 19.03.2019

Comment

No comment available

 

Author: Sherri H.

Review date 19.03.2019

Comment

Very quick!

 

Author: Bardett d.

Review date 19.03.2019

Comment

No comment available

 

Author: Ivan K.

Review date 15.03.2019

Comment

No comment available

 

Author: Kathleen V.

Review date 15.03.2019

Comment

It was a pleasure dealing with your company. Bethuel and Dan were very professional and promptly deal with my queries & contacted me about delivery. Delivery was the very next day after the night I had ordered online. The good were received in good order. Your excellent service is much appreciated.

 

Author: Karen P.

Review date 15.03.2019

Comment

There was a hiccup but not your fault. Service very good. Thank you.

 

Author: Barbara H.

Review date 14.03.2019

Comment

Your service was good thankyou so much will call again

 

Author: Beauty D.

Review date 13.03.2019

Comment

I am very satisfied with the product

 

Author: Hazel W.

Review date 12.03.2019

Comment

Very good in-store experience for a really important purchase. Warren was very helpful and patient in assisting us to choose what was just right for us. Many thanks, Peter

 

Author: Peter H.

Review date 12.03.2019

Comment

Brilliant service from Devona your online representative as well as your Delivery team in Cape Town

 

Author: ZAIDA A.

Review date 12.03.2019

Comment

Just upsetting that there was a hole in the packaging and the mattress got wet. Now it is stained

 

Author: Rita B.

Review date 12.03.2019

Comment

Excellent service. Keep it up .

 

Author: Veemal J.

Review date 12.03.2019

Comment

No comment available

 

Author: Stephan M.

Review date 12.03.2019

Comment

I actually was so impressed the lady assisted confirmed she had the bed in stock I paid by 9am bed was delivered just after 11 ... and my daughter loves the bed!

Thank you

 

Author: Hazel D.

Review date 12.03.2019

Comment

No comment available

 

Author: Brenda J.

Review date 12.03.2019

Comment

Great service. Delivery staff very professional.

 

Author: Dinos K.

Review date 12.03.2019

Comment

No comment available

 

Author: Sherwaan R.

Review date 08.03.2019

Comment

Good product and price.Very good service.Thank you

 

Author: Johann v.

Review date 07.03.2019

Comment

Excellent service from the sales person to the delivery personnel

 

Author: Leo P.

Review date 07.03.2019

Comment

No comment available

 

Author: Nanette L.

Review date 07.03.2019

Comment

When I placed the order, it said 2 - 3 weeks for delivery. I received an email the next day saying the bed had been dispatched to Bloemfontein. I received it within a week. At least R2000 cheaper than I could find at any bed shop and delivery was free. Thank you!

 

Author: Shannon D.

Review date 07.03.2019

Comment

No comment available

 

Author: Sonja P.

Review date 07.03.2019

Comment

No comment available

 

Author: Nazeer A.

Review date 06.03.2019

Comment

I was very impressed that I had the bed I ordered delivered within 3 days of payment. Very happy with bed I bought. I will definitely recommend bedsdirect to my friends. Thank You once again

 

Author: Zaheer C.

Review date 05.03.2019

Comment

No comment available

 

Author: Yudeshren N.

Review date 05.03.2019

Comment

Excellent

 

Author: Carrie M.

Review date 05.03.2019

Comment

No comment available

 

Author: Amelia O.

Review date 05.03.2019

Comment

Dear team,

Thank you for the fantastic service. Service like this needs to be published and bragged about.

The timing, pricing, feedback, communication and follow up is something we havent experienced in a very long time.

Thank you for this and may you have many more successfull years.

 

Author: Raoul v.

Review date 05.03.2019

Comment

No comment available

 

Author: Lilian H.

Review date 05.03.2019

Comment

very fast, efficient and no fuss. the way things should be done

 

Author: Yaseen K.

Review date 05.03.2019

Comment

Impressed with delivery time of bed which was within a few days

 

Author: Nico N.

Review date 05.03.2019

Comment

Very Good service

 

Author: Candice B.

Review date 05.03.2019

Comment

Had a good experience, Thanks!

 

Author: Kwena M.

Review date 05.03.2019

Comment

No comment available

 

Author: Arinao M.

Review date 05.03.2019

Comment

Exceptional service. Beyond my expectations, having dealt with other companies. Honest and reliable customer service. Highly recommended.

 

Author: Sharlene Z.

Review date 05.03.2019

Comment

Excellent service from the whole team. Thank you

 

Author: Maritza M.

Review date 05.03.2019

Comment

Warren helped us in store, we explained what we required and he gave us all the information to make an informed decision. Payment was made and Delivery was quick and on time. They offered to take our old Mattress which goes to the less fortunate how brilliant and thoughtful. Excellent experience I would recommend Beds Direct any day!

 

Author: Danel G.

Review date 05.03.2019

Comment

Excellent all round. Thanks so much!

 

Author: Angela C.

Review date 05.03.2019

Comment

Excellent service!

 

Author: Johan J.

Review date 05.03.2019

Comment

I'm so impressed with your services and communication well done

 

Author: Nosibusiso M.

Review date 05.03.2019

Comment

Very good service and happy with my new bed :-)

 

Author: Beverley B.

Review date 01.03.2019

Comment

Thanks for excellent service.

 

Author: Kim P.

Review date 01.03.2019

Comment

Thank you , pleasant shopping with you, no problems at all. !!!!

 

Author: Dorothy K.

Review date 01.03.2019

Comment

Had a great experience. The Info center was very helpful in choosing the correct Cloud Nine mattress.

Bed was delivered in 1 day!

 

Author: Willem B.

Review date 28.02.2019

Comment

No comment available

 

Author: Shirley v.

Review date 26.02.2019

Comment

No comment available

 

Author: Keith W.

Review date 26.02.2019

Comment

Very good bed and price and also very friendly service

Delivery was also very fast and friendly

 

Author: Adele J.

Review date 26.02.2019

Comment

No comment available

 

Author: Gabriella L.

Review date 26.02.2019

Comment

Thanks so much

 

Author: Ursula N.

Review date 26.02.2019

Comment

No comment available

 

Author: Amanda N.

Review date 26.02.2019

Comment

No comment available

 

Author: Matsima M.

Review date 26.02.2019

Comment

No comment available

 

Author: Marietjie A.

Review date 22.02.2019

Comment

No comment available

 

Author: Clayton H.

Review date 21.02.2019

Comment

Your service is excellent keep up the good work.


 

Author: Nokuzola Charity N.

Review date 21.02.2019

Comment

Very happy thank you!!

 

Author: Charleen M.

Review date 20.02.2019

Comment

No comment available

 

Author: fritz d.

Review date 19.02.2019

Comment

Thank you for the good service

 

Author: Tasiyana M.

Review date 19.02.2019

Comment

No comment available

 

Author: Andries v.

Review date 19.02.2019

Comment

No comment available

 

Author: Drew S.

Review date 19.02.2019

Comment

No comment available

 

Author: Wilhelmina C.

Review date 19.02.2019

Comment

Bed was in our flat when I arrived from the UK and I have slept on it and it is very comfortable.

 

Author: Brenda R.

Review date 17.02.2019

Comment

No comment available

 

Author: Elsabe O.

Review date 17.02.2019

Comment

No comment available

 

Author: Thabiso M.

Review date 15.02.2019

Comment

Very profesional and a pleasure to deal with.

 

Author: Ayrton C.

Review date 14.02.2019

Comment

No comment available

 

Author: Nonkanyiso N.

Review date 14.02.2019

Comment

No comment available

 

Author: Christian N.

Review date 14.02.2019

Comment

Thank you Beteul you deserve a raise

 

Author: Yolandi K.

Review date 13.02.2019

Comment

Fast, friendly and convenient service.
Enjoyed my shopping experience.
Thank you.


 

Author: Luan P.

Review date 13.02.2019

Comment

Thank you! Very happy.

 

Author: Jane H.

Review date 13.02.2019

Comment

I ordered the bed online and 2 hours later it was in my home! Unbelievable service! Thank you for a hassle free and pleasant shopping experience!

 

Author: Nzokuhle N.

Review date 13.02.2019

Comment

No comment available

 

Author: Cornelia B.

Review date 12.02.2019

Comment

All and all good experience.

Only negative is supplier not prepared to take plastics and wrapping after delivery, was left for client to dispose.

 

Author: Rue M.

Review date 12.02.2019

Comment

No comment available

 

Author: Hella H.

Review date 12.02.2019

Comment

No comment available

 

Author: Fred J.

Review date 12.02.2019

Comment

The delivery team was amazing and exceeded all my expectations

 

Author: Tamica M.

Review date 12.02.2019

Comment

Everything was perfect, friendly and professional staff, quality bed delivered within 30 minutes of purchase. I will definitely use Beds Direct every time I need to buy a bed. Thank you, keep it up.

 

Author: Nyeleti N.

Review date 12.02.2019

Comment

No comment available

 

Author: Praneel R.

Review date 12.02.2019

Comment

No comment available

 

Author: Warren S.

Review date 12.02.2019

Comment

No comment available

 

Author: Santhuri M.

Review date 10.02.2019

Comment

I had such a lovely experience, I came into the store and Bethuel assisted me, I later ordered online and he still checked up on me to make sure I was satisfied with everything. The delivery guys were also very good at communicating. I'm an official life long customer. ;-)

 

Author: nozipho k.

Review date 07.02.2019

Comment

Leon was very rude over the phone when it was time for the delivery. He gave me an ultimatum and said that if I wasn’t around to receive the delivery between 9.45 and 10.15 he would deliver only on Monday. After much deliberation he finally agreed to deliver at a time when I was available.
Admin comment
Hi Nthabiseng, Thank you for bringing this to our attention. Apologies about this - we have taken this up with Leon to avoid a repeat._br /_ _br /_ Thank you

 

Author: Nthabiseng M.

Review date 07.02.2019

Comment

The bed we ordered was a little harder than we thought. Service was excellent!

 

Author: Amanda L.

Review date 07.02.2019

Comment

This order was super easy to place and it arrived the next day which completely exceeded my expectations!

 

Author: Rory C.

Review date 07.02.2019

Comment

No comment available

 

Author: Dalene G.

Review date 06.02.2019

Comment

This was such a good experience - I have recommended you to all my friends. The ordering was seamless and the delivery was the next day!!!!!!!!!!!!! even after I was told it could be up to 5 working days (which is also totally acceptable).

 

Author: Janice G.

Review date 06.02.2019

Comment

Fantastic service right through to delivery.

 

Author: Jacques d.

Review date 05.02.2019

Comment

Thank you for the excellent service.

Everything was delivered on time

Really happy client

 

Author: Merusha N.

Review date 05.02.2019

Comment

Good service. Thanks

 

Author: Babette N.

Review date 05.02.2019

Comment

Thanks Glen for being so accommodating with delivery. Very happy.

 

Author: Sarah H.

Review date 05.02.2019

Comment

The process of purchasing the item was simple and efficient.

 

Author: Gideon S.

Review date 05.02.2019

Comment

No comment available

 

Author: Cindy D.

Review date 05.02.2019

Comment

Thanks , very happy with your service and product.

 

Author: Amanda M.

Review date 05.02.2019

Comment

Thanks for feedback on the Simmons order and for keeping us posted all the time will the bed was delivered

 

Author: Zaeem R.

Review date 04.02.2019

Comment

Best online service I have ever experienced, well done! The bed set is good value for money. I was given a loan base as the one I wanted was not in stock. The exchange was done timeously.


 

Author: Nadine S.

Review date 02.02.2019

Comment

No comment available

 

Author: Salome G.

Review date 01.02.2019

Comment

Great service, friendly sales people with a good knowledge of the products they have for sale. Product is great value for money. Good materials and workmanship. Will always come back for further purchases in the future.

 

Author: Wayne B.

Review date 01.02.2019

Comment

Friendly and excellent service

 

Author: Yivani N.

Review date 31.01.2019

Comment

No comment available

 

Author: Kgaugelo M.

Review date 31.01.2019

Comment

Thank you.
Great experience.

 

Author: Peter v.

Review date 30.01.2019

Comment

Thank you for your amazing service.

 

Author: Rudzani R.

Review date 29.01.2019

Comment

Fantastic service - very impressed - thank you

 

Author: Karen O.

Review date 29.01.2019

Comment

No comment available

 

Author: Guido L.

Review date 29.01.2019

Comment

I ordered a mattress about 8 years ago and have now ordered another 3 mattresses. Very happy with the overall experience. I don't think that I will ever order a mattress from another company.

 

Author: Derek W.

Review date 29.01.2019

Comment

Bethuel was very helpful and professional. Thanks for a great experience.

 

Author: Elmarie V.

Review date 29.01.2019

Comment

Seamless purchase, delivery and the product is of the highest quality

 

Author: Nelisiwe V.

Review date 29.01.2019

Comment

Excellent service! My mattress was delivered within 4 hours of ordering it

 

Author: Leigh R.

Review date 25.01.2019

Comment

It was a wonderful experience buying from Beds Direct. Thank you for all the info and help, from Warren and others.


 

Author: THEA-MARIE D.

Review date 24.01.2019

Comment

Ordered the bed after 5pm after phoning and confirming stock and that they could deliver the next day between 11 and 3. Bed was delivered as promised at 11.30. I was very very impressed with the service and will be recommending you to all my friends and family.

 

Author: Vivian L.

Review date 24.01.2019

Comment

Excellent communication and service. Very impressed with delivery too.

 

Author: Reginald S.

Review date 23.01.2019

Comment

No comment available

 

Author: Ruan B.

Review date 22.01.2019

Comment

I would recommend Beds Direct

 

Author: Sean H.

Review date 22.01.2019

Comment

No comment available

 

Author: Frans J.

Review date 22.01.2019

Comment

Great service, especially from Bethuel. My daughter loves her bed.

Thank you very much.

 

Author: Sebolelo C.

Review date 21.01.2019

Comment

Very fast service and good prices.
Our packaging was torn because the truck had hit tree branches. (not nice so see your new bed full of leaves and twigs when it arrives) The mattress and base were not damaged due to this. After delivery we realized the base was faulty, and reported it. The very next day they came to fix the problem.

 

Author: Monique D.

Review date 17.01.2019

Comment

No comment available

 

Author: Melanie K.

Review date 17.01.2019

Comment

No comment available

 

Author: Jonathan B.

Review date 17.01.2019

Comment

Quick delivery, very helpful in terms of delivery times. Good product.

 

Author: Chris G.

Review date 15.01.2019

Comment

No comment available

 

Author: Riaan S.

Review date 15.01.2019

Comment

Couldn't get hold of anyone on the phone or via email for 3 days. Apperently everyone was off until the 10th but there were no indication on the website or via telephone voice msge. I thought the company was a scam!

 

Author: Eleen A.

Review date 15.01.2019

Comment

No comment available

 

Author: Daniel d.

Review date 15.01.2019

Comment

Good quality, value for me money. Your delivery guy is amazing!

 

Author: Shen L.

Review date 15.01.2019

Comment

Betheul is an absolute star, very patient, polite and most helpful he really is an excellent salesman and everything went off perfectly, so thank Betheul

 

Author: Brenda B.

Review date 04.01.2019

Comment

Great communication from Devona Stroud. 5 stars to her professionalism.

 

Author: David G.

Review date 26.12.2018

Comment

Excellent service

 

Author: Clinton M.

Review date 25.12.2018

Comment

I didn’t use the website
Went to the shop and the consultant assisted me
Though I had to settle for mattress that was on the floor

 

Author: Neo S.

Review date 23.12.2018

Comment

No comment available

 

Author: Lynette Chantel L.

Review date 20.12.2018

Comment

No comment available

 

Author: Sindiswa N.

Review date 20.12.2018

Comment

Delivery was a bit of challenge, beds were delivered on the 3rd day after I followed up. The area requires improvement.

 

Author: Khwezi M.

Review date 20.12.2018

Comment

No comment available

 

Author: Mark C.

Review date 20.12.2018

Comment

No comment available

 

Author: Kuvendren P.

Review date 20.12.2018

Comment

I was very impressed with the turn around from payment to delivery. I am a bit undecided about the bed, as to whether its the right firmness for us. The description said medium but its quite firm.

Other than that, great service and I have already recommended your company to friends.

 

Author: Kelvin A.

Review date 20.12.2018

Comment

Amazing service!

 

Author: Samantha D.

Review date 19.12.2018

Comment

Your delivery guys went out of their way to get the bed into my flat. I didn't think to measure the stair well and it would not fit up the stairs, so we eventually had to haul it up the side of the building to the balcony. Thank you guys, you went beyond the call of duty.

 

Author: Richard W.

Review date 19.12.2018

Comment

I expected delivery in two days after my purchase. PLEASANTLY surprised when I got a phone call about two hours after the purchase from a Glen guy, informing me that he can deliver within an hour. Super professional and very helpful during the delivery as only my 14-year child was at home. A HUGE thank you to Glen. A big asset to your company.

 

Author: Willem V.

Review date 19.12.2018

Comment

No comment available

 

Author: Celeste M.

Review date 18.12.2018

Comment

Crag is a professional sales person. I enjoyed shopping. Even if the bed was pricy the experience I had made me buy it

 

Author: Lilian G.

Review date 18.12.2018

Comment

No comment available

 

Author: Lynne K.

Review date 18.12.2018

Comment

Beth well was great.

 

Author: Azola L.

Review date 18.12.2018

Comment

No comment available

 

Author: Jonathan J.

Review date 18.12.2018

Comment

Great service received. Will definately buy from them again.

 

Author: Charles P.

Review date 18.12.2018

Comment

Product quality and service far surpassed my expectations. Incredible customer interface and genuine interest in customer satisfaction. Thank you Warren, for your excellent advice and efficiency. I would highly recommend BedsDirect.

 

Author: Amsha I.

Review date 18.12.2018

Comment

No comment available

 

Author: Joseph R.

Review date 18.12.2018

Comment

No comment available

 

Author: Mohammed T.

Review date 18.12.2018

Comment

The service I got was amazing, thank you to the 2 people that was on duty.

 

Author: Jackie P.

Review date 30.10.2018

Comment

No comment available

 

Author: Lakeshni L.

Review date 26.10.2018

Comment

No comment available

 

Author: Mark P.

Review date 26.10.2018

Comment

No comment available

 

Author: Lydia M.

Review date 23.10.2018

Comment

No comment available

 

Author: Brandon T.

Review date 23.10.2018

Comment

Always a pleasure ordering with Beds Direct. Quick service good quality products.

 

Author: Andrea S.

Review date 23.10.2018

Comment

Very good

 

Author: Johanna V.

Review date 18.10.2018

Comment

No comment available

 

Author: Sandra K.

Review date 18.10.2018

Comment

Excellent service!

 

Author: Frederick K.

Review date 18.10.2018

Comment

No comment available

 

Author: Dominic P.

Review date 18.10.2018

Comment

No comment available

 

Author: Natasha G.

Review date 16.10.2018

Comment

Thanks for the very friendly and prompt, professional service and advice from Bethuel. Very helpful, and assisted in making the choice of bed for my mother very easy and smooth.
I will definately recommend you to any bed-shoppers out there.

Bed was delivered within four hours, free of charge.

Will absolutely use you again in future.

Lorra

 

Author: LORRAINE M.

Review date 16.10.2018

Comment

No comment available

 

Author: Rosemary l.

Review date 16.10.2018

Comment

Thanks. Well done Warren and Craig. Great service, will recommend

 

Author: Shane C.

Review date 12.10.2018

Comment

No comment available

 

Author: Zeyn E.

Review date 12.10.2018

Comment

Thank you for such prompt delivery!

 

Author: Kate S.

Review date 11.10.2018

Comment

No comment available

 

Author: Leslie M.

Review date 11.10.2018

Comment

I really just appreciated the overall service end to end. They were very accommodating with regards to delivery instructions and went beyond the standard call of duty. Really impressed and will definitely use them in the future again.

 

Author: Clinton A.

Review date 11.10.2018

Comment

No comment available

 

Author: Yusuf H.

Review date 11.10.2018

Comment

No comment available

 

Author: MARI M.

Review date 10.10.2018

Comment

Smooth process from the website ordering and purchasing, to the follow-up email communications, to the delivery a few days later. Every step was handled proficiently. And having the bed arrive within the exact hour that they specified is truly commendable. My thanks to all involved.

 

Author: Philip B.

Review date 09.10.2018

Comment

No comment available

 

Author: Cilliers J.

Review date 09.10.2018

Comment

Quick, efficient and painless experience! Thanks guys!

 

Author: Ruan K.

Review date 09.10.2018

Comment

No comment available

 

Author: Dean C.

Review date 09.10.2018

Comment

Product arrived in earlier than expected which was awesome. Loving the bed. Customer service was totally 5 stars. I will be ordering a 3 more beds in Jan.

 

Author: Lindeni Ndlovu N.

Review date 09.10.2018

Comment

Well done on a speedy process.

 

Author: Sandra F.

Review date 09.10.2018

Comment

No comment available

 

Author: Caila B.

Review date 05.10.2018

Comment

No comment available

 

Author: Danielia J.

Review date 05.10.2018

Comment

Good

 

Author: Mogau M.

Review date 05.10.2018

Comment

No comment available

 

Author: Michael C.

Review date 04.10.2018

Comment

No comment available

 

Author: Sharon M.

Review date 02.10.2018

Comment

No comment available

 

Author: Ronelle D.

Review date 02.10.2018

Comment

Excellent Thank you

 

Author: COLIN C.

Review date 02.10.2018

Comment

Bedt prices and best quality. Thanks a million

 

Author: Arthur M.

Review date 02.10.2018

Comment

Fabulous service by the store and the delivery. This company is really recommended.

 

Author: Kim A.

Review date 02.10.2018

Comment

I am happy with the service. My delivery was made immediately after payment.

 

Author: deliwe t.

Review date 02.10.2018

Comment

No comment available

 

Author: George Wynand V.

Review date 02.10.2018

Comment

No comment available

 

Author: Gloria L.

Review date 28.09.2018

Comment

No comment available

 

Author: Zelda H.

Review date 26.09.2018

Comment

Helpful friendly quick...
Can't rate bed yet as hasnt been used! But looks and feels great..
I would absolutely recommend you.

 

Author: Denise C.

Review date 25.09.2018

Comment

Excellent service.

19 Sep - I called to verify that stock was on hand to view. My daughter and wife went to view and place the order. I did an EFT on receipt of the order and requested delivery (& collection of old) by 22 Sep if possible.
The delivery guy sent a message that delivery would be the next day.

20 Sep - Items delivered

Marvelo

 

Author: Roberto B.

Review date 25.09.2018

Comment

Thank you very helpful and professional.

 

Author: Sharon M.

Review date 25.09.2018

Comment

Fantastic. Friendly service. Fast delivery. Thank you

 

Author: Chantal S.

Review date 21.09.2018

Comment

Very satisfied with the mattress and the prompt service I received.

 

Author: Jacques V.

Review date 19.09.2018

Comment

No comment available

 

Author: Andy M.

Review date 18.09.2018

Comment

No comment available

 

Author: Mendel S.

Review date 18.09.2018

Comment

A no Hassle experience
Thanks

 

Author: Garth H.

Review date 18.09.2018

Comment

Excellent service. I placed an order online and the next morning they delivered!

 

Author: Natasha v.

Review date 14.09.2018

Shopbewertung sponsored by schwimmbecken