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Damages Policy


We always do our best to make sure your order gets to to you in a satisfactory condition.

What to do if your order arrives damaged?
In the rare situation that you experience damage upon delivery, please be sure to note it on the delivery paperwork you sign and contact us as soon as possible.

We will arrange for a replacement or replacement parts to be supplied as quickly as possible. Ultimately... we will only consider your order as complete once everything has been supplied and you are happy.
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"Testimonial: Extremely satisfied with my shopping experience with Beds Direct. All my interaction was done online. Ordered on Friday 11am and bed arrived on Monday. Shopped around and couldn't find anyone that could beat BedsDirect with the pricing as well. Well done to team at BedsDirect!! - Arvie R"
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